Evelyn Martinez
Los Angeles,CA
Summary
Professional service expert with extensive experience in high-end hospitality environments. Adept in delivering superior guest experiences and ensuring satisfaction through excellent interpersonal skills. Known for strong collaboration, reliability, and flexibility to adapt to changing requirements while maintaining high standards. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Milan Hotel Group
06.2022 - 03.2023
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Improved team communication with daily briefing on occupancy, events, and guest requests.
Bartender
Milan Hotel Group
06.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Kitchen Line Cook
SHINE
06.2021 - 06.2022
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained a clean and organized workstation, ensuring compliance with health department regulations.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Plated and presented all dishes to match established restaurant standards.
VIP Bottle Server
Chicabal Pacific Ocean
04.2019 - 04.2021
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.
Education
Associate of Arts - Licenciada En Artes Visuales Y Contemporaneo
Preparatoria Regional De Puerto Vallarta, La Jacoo
Puerto Vallarta, Jalisco07-2019
Skills
- Customer and Guest Services
- Strong Work Ethic
- Problem-solving skills
- Stress Tolerance
- Food safety knowledge
- Attention to Detail
Languages
Spanish
Native or Bilingual
Certification
Timeline
Front Desk Agent
Milan Hotel Group
06.2022 - 03.2023
Bartender
Milan Hotel Group
06.2022 - 03.2023
Kitchen Line Cook
SHINE
06.2021 - 06.2022
VIP Bottle Server
Chicabal Pacific Ocean
04.2019 - 04.2021
Associate of Arts - Licenciada En Artes Visuales Y Contemporaneo
Preparatoria Regional De Puerto Vallarta, La Jacoo
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