Summary
Overview
Work History
Education
Skills
Certification
Mentorship
Timeline
Generic

Evelyn Martinez

Miami,FL

Summary

Dynamic Bakery Supervisor at Whole Food Market with expertise in bakery inventory management and team building. Proven ability to enhance customer satisfaction through exceptional service and conflict resolution. Skilled in staff training and operational strategy development, fostering a productive and positive work environment. Adaptable and decisive, ensuring smooth operations during peak hours.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bakery Supervisor

Whole Food Market
Coral Gables, Florida
03.2024 - Current
  • Monitored freshness of bakery products, promptly discarding stale items.
  • Handled customer complaints through exceptional service delivery.
  • Assisted customers with product inquiries and purchases to enhance satisfaction.
  • Supervised bakery staff, assigning tasks and providing training for operational efficiency.
  • Ensured store cleanliness by sweeping, dusting, emptying trash, and mopping spills.
  • Fostered positive work environment through friendly interactions to build customer loyalty.
  • Organized store by restocking shelves and arranging displays for better accessibility.
  • Maintained calm under pressure during peak business hours to ensure smooth operations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Learned admin paperwork to assist Brian

Host

Olive Garden Restaurant
Cutler Bay, Florida
08.2023 - 03.2024
  • Greeted guests warmly and ensured smooth seating arrangements.
  • Assisted in training new hosts on company procedures and customer service standards.
  • Monitored dining room flow to maintain an inviting atmosphere for guests.

Youth Care Worker

Town of Cutler Bay
Cutler Bay, Florida
11.2022 - 08.2023
  • Supported youth in daily activities and personal development plans.
  • Communicated effectively with families regarding youth progress and concerns.
  • Implemented behavior management techniques to promote positive interactions.
  • Maintained cleanliness of youth facilities and rooms.

Sales Associate

Target
Cutler Bay, Florida
08.2021 - 11.2022
  • Maintained organized and stocked merchandise displays.
  • Assisted customers with product selection and inquiries.
  • Managed inventory by restocking shelves and conducting counts.
  • Ensured cleanliness of sales floor and fitting room areas.

Education

High School Diploma -

Miami Southridge Senior High
Miami, FL
06-2021

Skills

  • Bakery inventory management
  • Bakery staff supervision
  • Team building
  • Staff training
  • Conflict resolution
  • Adaptability
  • Customer rapport
  • Decision-making
  • Task delegation

Certification

  • Culture Champion

Mentorship

Mentor: Ally Quintana Reyes

Timeline

Bakery Supervisor

Whole Food Market
03.2024 - Current

Host

Olive Garden Restaurant
08.2023 - 03.2024

Youth Care Worker

Town of Cutler Bay
11.2022 - 08.2023

Sales Associate

Target
08.2021 - 11.2022

High School Diploma -

Miami Southridge Senior High

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