Jessica E. Godinez
Edgewood,NM
Summary
Energetic Customer Care Representative/Kitchen supervisor experienced in delivering outstanding customer service and building strong relationships. Achieved customer satisfaction through effective communication and multitasking skills while managing time efficiently. Committed to providing every customer with a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Bakery Manager
Smith's Food And Drug
Albuquerque, New Mexico
11.2025 - Current
- Managed daily bakery operations and ensured product availability.
- Supervised staff, training and supporting to improve operational efficiency.
- Developed work schedules to maintain efficient workflow and coverage.
- Monitored daily processes to ensure compliance with operational standards.
- Monitored packaging and sales floor standards to ensure product quality and compliance.
- Performing daily product reduction on short dated products.
- Removed outdated products from inventory and sorted them for disposal.
- Facilitated donation of out-of-date products, aligning with NM safe donation guidelines.
Floral Manager
Smith's Food And Drug
Edgewood, New Mexico
11.2019 - 07.2024
- Oversaw floral department operations and inventory management for local grocery chain.
- Trained staff on floral arrangement techniques and customer service skills.
- Coordinated vendor orders for fresh flowers and supplies weekly.
- Ensured freshness of floral inventory through regular checks and care and organization of arrangement and bouquet cases to enhance customer appeal.
- Built intricate Cut Flower and Potted Plant displays for ad changes and holidays.
- Maintained a clean bacteria-free environment for all flowers and plants. As well as work space and sales floor.
Recipe Developer/Line Worker and Prep Cook
Porter's Steak House
Farmington, NM
08.2017 - 10.2019
- Prepared food items for daily service, ensuring freshness and quality
- Maintained clean work environment to comply with health and safety standards
- Maintained cleanliness in work area to ensure safety and compliance
- Maintained buffet and salad bar areas to provide fresh options for customers
- Provided support for order placement to enhance customer service
- Provided assistance to customers in a friendly manner
- Training Newly Hired Staff
- Assisted in bar preparations, supporting efficient service during events
- Identified issues and developed solutions in a timely manner
Supervisor
Munchie's Sandwich and Ice Cream Shop
Farmington, NM
02.2017 - 07.2017
- Trained newly hired staff on company policies and procedures.
- Delegating Daily Tasks
- Prepared food items daily to ensure timely service and menu availability
- Cash Drawer End of Day Confirmation and Paperwork
- Ensured safe food handling practices in kitchen to maintain health standards
- Ensured safe food handling practices were followed throughout the kitchen to maintain health standards.
- Restocked shelves with inventory to ensure product availability.
- Organized and delivered private catering events to meet client specifications and enhance customer satisfaction
- Assigned daily responsibilities to team members for efficient workflow.
Supervisor
Dickey's BBQ Pit
Farmington, NM
07.2015 - 01.2017
- Coordinated catering bookings, ensuring seamless execution of events
- Organized and attended full-service caterings, enhancing guest experience through attention to detail
- Managed logistics for private caterings, ensuring timely delivery and service quality
- Customer Service/Order Taking
- Prepared food items according to standard recipes and safety guidelines.
- Taking/Gathering Drive-Thru Orders
- Restocked shelves with products daily
- Product Preparation
Supervisor
Parker's Inc. Office Products
Farmington, NM
10.2014 - 12.2015
- Assisted walk-in customers with product inquiries and service needs
- Answering phones/assisting call-in and email customers
- Entered data into system accurately
- Handled cash transactions efficiently
- Placing product orders for customers
- Product comparisons
- Conducted product research for customer inquiries
- Receiving Custom Products into DDMS database
- Running ACH Payments through ADP Billing Program
- Requesting Return Authorization Numbers for returned Product
- Packaging/Palletizing returned Product
- Maintaining full 'Returns' Spreadsheets
- Maintained comprehensive returns spreadsheets to track product issues and resolutions
- Facilitated furniture sales and conducted chair demonstrations to engage potential customers
Various Roles
Munchies Eatery and Ice Cream Shop
Albuquerque, NM
10.2003 - 06.2010
- Organized and attended caterings, enhancing customer satisfaction through seamless events
- Answered phone orders, ensuring accurate and timely processing of customer requests
- Provided attentive service to guests as a waitress and host
- Processed cash transactions accurately during customer sales
- Prepared various food items according to safety and quality standards
- Accurately filled custom orders based on specific customer requests
- Food Preparation
- Placed customer orders efficiently to ensure quick service
- Managed inventory levels by tracking stock and ensuring timely replenishment
- Delivered customer orders promptly to enhance satisfaction
Education
YDI Program
Santa Fe, NMSkills
- Customer Service
- Cash Handling
- Kitchen Management
- Catering Management
- Order Placement
- Product Stocking
- Inventory Control
- Environment Maintenance
- Cake Decorating
- High volume Baking
- Microsoft Word
- Excel
- Labeling Techniques
- Bakery Inventory Management
- Bakery Financial Management
- Bakery operations
- Product quality assurance
- Compliance monitoring
- Team leadership
Professional References
- Ernest Roybal, Dickey's BBQ Pit. 505.660.2566
- Jordan Priest Smith's Food and Drug. 505.660.4925
Computer Programs
- Ernest Roybal, Dickey's BBQ Pit/Munchies Eatery, 505.675.8010
- Adrian Schoch, Smoothie World n' Juice Bar, 505.592.8294
- Jason Smith, Parker's Inc. Office Products, 505.325.8852
Skills And Experience
- Ernest Roybal, Dickey's BBQ Pit/Munchies Eatery, 505.675.8010
- Adrian Schoch, Smoothie World n' Juice Bar, 505.592.8294
- Jason Smith, Parker's Inc. Office Products, 505.325.8852
Timeline
Bakery Manager
Smith's Food And Drug
11.2025 - Current
Floral Manager
Smith's Food And Drug
11.2019 - 07.2024
Recipe Developer/Line Worker and Prep Cook
Porter's Steak House
08.2017 - 10.2019
Supervisor
Munchie's Sandwich and Ice Cream Shop
02.2017 - 07.2017
Supervisor
Dickey's BBQ Pit
07.2015 - 01.2017
Supervisor
Parker's Inc. Office Products
10.2014 - 12.2015
Various Roles
Munchies Eatery and Ice Cream Shop
10.2003 - 06.2010
YDI Program