Christina Guzman
Suisun,CA
Summary
Bilingual Spanish individual who's ambitious, with great multitasking skills, a problem solver. Also, I am a prompt learner with attention to detail. Punctual and professional, great with people. Introverted and able to be calm and converse on a professional level.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bakery Manager
Food4less
Fairfield , CA
08.2023 - Current
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Doctors' Technician
Stanton Optical
Stockton, CA
03.2022 - 04.2023
- Managed various amount of insurance and proficient in office applications and software.
- Authorized insurances and explained optical coverage to patients.
- Answered multi-line phone system and schedule appointments.
- Scanned patient information into the system data base.
- Assist opticians in helping to complete patients' eye wear.
- Maintained order of patient's charts.
- Provided excellent customer service and sales.
- Performed administrative tasks and patient check-in.
Medical Office Specialist
Lodi Dental Care
Lodi, CA
09.2021 - 01.2022
- Verified patient's insurance and patient billing.
- Answered incoming calls.
- Entered treatment plans, posted payments, entry charges, handled pre-authorizations.
- Managed dentists' & hygienist schedules by confirming patients' appointments and managing their schedules.
- Assisted patients with personal information data for record keeping.
Education
Graduate - Medical Office Specialist
UEI College
StocktonSkills
- ICD-9 Coding
- ICD-10 Coding
- Current Procedural Terminology Coding
- HCPCS Level II Coding
- Coding Compliance
- Insurance Billing
- Microsoft Office Suite
- Medisoft
- Medicare Rules and Regulations
- Data Entry
- Eligibility Verification
- Benefit Verification
- Co-pay Collection
- CMS-1500
- EOB
- SOAP Notes
- Office Procedures
- Insurance Guidelines
- HMO/PPO
- Medicaid
- Multi-line Phone System
- Baking techniques
- Food safety
- Staff scheduling
- Inventory management
- Sales tracking
- Customer service
- Team leadership
- Quality assurance
- Time management
- Problem solving
- Training and mentoring
- Business strategy
- Customer service management
- Multitasking Abilities
- Store operations
- Customer engagement
- Staff coaching and training
- Bakery operations
- Retail operations
- Self motivation
- Teamwork
- Time management abilities
- Strategic planning
- Store growth planning
Certification
- CPR, BLS-American Heart Association, 03/01/21
- HIPAA Rules and Regulations, 03/01/21
Timeline
Bakery Manager
Food4less
08.2023 - Current
Doctors' Technician
Stanton Optical
03.2022 - 04.2023
Medical Office Specialist
Lodi Dental Care
09.2021 - 01.2022
Graduate - Medical Office Specialist
UEI College