Ana Paula Da Rocha
San Diego,CA
Summary
Managed daily bakery operations, customer service, inventory control, staff training, and business organization in a fast-paced environment. Built strong relationships with customers through personalized service and attention to quality. Assisted with marketing strategies, product presentation, and workflow improvements that helped increase customer satisfaction and overall sales. Experienced in multitasking, team coordination, problem-solving, and maintaining high standards of cleanliness, safety, and organization.
Overview
8
8
years of professional experience
Work History
Bakery Manager
International Bakery Market & Butchery
Danbury, CT
07.2021 - 04.2026
- Supervised daily bakery operations, ensuring product quality, consistency, and efficient workflow.
- Trained and managed staff on baking techniques, safety procedures, customer service, and POS systems.
- Implemented inventory management and budgeting strategies to reduce waste, control costs, and maintain profitability.
- Maintained high standards of food safety, cleanliness, sanitation, and quality control throughout operations.
- Led marketing campaigns and promotional strategies that increased customer engagement and sales.
- Handled staff scheduling and task delegation to improve productivity and customer satisfaction during peak hours.
- Built strong relationships with suppliers and customers through communication, problem-solving, and professional service.
- Recruited, trained, and supported team members while fostering a positive and productive work environment.
- Streamlined daily operations and introduced new procedures to improve organization, efficiency, and overall performance.
- Collaborated with sales, marketing, and management teams to support business growth and operational success.
Server / Bartender
Casa Do Benfica
Danbury, TX
11.2017 - 04.2021
- Delivered exceptional customer service in fast-paced restaurant and bar environments, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently while maintaining high service standards and minimizing wait times.
- Collaborated with kitchen and team members to ensure smooth workflow, timely service, and quality presentation.
- Trained new staff on menu knowledge, restaurant procedures, customer service, and best practices.
- Used POS systems to process orders, manage bills, handle payments, and maintain accurate cash handling procedures.
- Increased sales through upselling techniques, menu knowledge, and personalized customer recommendations.
- Crafted and served cocktails and beverages while maintaining high standards of quality, cleanliness, and safety.
- Assisted with inventory management, stock monitoring, weekly supply checks, and vendor coordination to prevent shortages and reduce waste.
- Supported the planning and execution of special events while maintaining excellent guest experiences.
- Resolved customer concerns professionally and built positive relationships with guests, team members, and vendors.
Education
Master of Science - Water And Wastewater Treatment
Faculdade Integradas Camões (Brazil)
Brazil07.2024
Skills
Customer Service
Customer Relations
Guest Service
Conflict Resolution
Upselling
Hospitality
Client Communication
Operations & Management
Business Operations
Inventory Management
Staff Scheduling
Team Leadership
Vendor Coordination
Problem Solving
Administrative
Administrative Support
Cash Handling
POS Systems
Organization Skills
Data Entry
Time Management
Food & Hospitality
Food Safety & Sanitation
Restaurant Operations
Bar & Beverage Service
Event Coordination
Quality Control
Personal Strengths
Multitasking
Adaptability
Attention to Detail
Fast Learner
Strong Work Ethic
Communication Skills
Languages
- Portuguese — Native
- English — Fluent
- Spanish — Fluent
Timeline
Bakery Manager
International Bakery Market & Butchery
07.2021 - 04.2026
Server / Bartender
Casa Do Benfica
11.2017 - 04.2021
Master of Science - Water And Wastewater Treatment
Faculdade Integradas Camões (Brazil)