Evelyn Martinez
Whole Food Market
KISSIMMEE
1
Certification
5
years of professional experience
Adaptable and proactive individual with a diverse background in bakery production, hosting, and youth counseling. Known for strong active listening and training capabilities, dedicated to creating safe, engaging environments that enhance customer satisfaction and team performance.
Work History
Bakery Production Worker
2 Years 5 Months- Upheld stringent cleanliness standards by thoroughly sanitizing all work surfaces, utensils, and equipment after each use.
- Trained new employees in proper baking techniques, safety protocols, and equipment usage, fostering a safe and productive work environment.
- Complied with health and safety codes to protect staff and customers.
Host
8 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Trained new hosts on operational procedures and customer service standards.
- Resolved guest inquiries and concerns to enhance overall dining experience.
Youth Counselor
8 Months- Developed and implemented engaging recreational programs to foster youth development and community involvement.
- Provided crisis intervention support, ensuring safe environments for at-risk youth during challenging situations.
- Facilitated workshops on life skills, promoting personal growth and self-confidence among participants.
- Collaborated with local organizations to create resource networks for youth and their families.
Sales Associate
1 Year 3 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Trained new team members on operational procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma
Skills
Sanitation procedures
Workplace cleanliness
Adaptable
Team collaboration
Active listening
Compassionate care
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Advanced Culture Champion
Timeline
Bakery Production Worker
Whole Food Market
03.2024 - CurrentRead More
Host
Olive Garden
07.2023 - 03.2024Read More
Youth Counselor
Town of Cutler Bay
11.2022 - 07.2023Read More
Sales Associate
Target
08.2021 - 11.2022Read More
Miami Southrigde Senior High School
High School Diploma
Read More