Evelyn Mason
Tallahassee
Summary
Detail-oriented operations coordinator with expertise in program management, stakeholder communication, and training development. Proven ability to enhance operational efficiency and ensure compliance in juvenile rehabilitation services. Dedicated professional skilled in emergency monitoring and staff training. Experience in coordinating programs and ensuring compliance with established procedures, resulting in improved communication and response times within juvenile rehabilitation. Results-driven operations coordinator with strong problem-solving skills and a focus on stakeholder engagement. Known for effective communication and attention to detail, contributing to successful program coordination and staff training. Highly organized Operations Coordinator Contractor with relevant experience in coordinating, planning and supporting daily operational and administrative functions. Known for strengths in problem-solving and improving operational efficiency. Demonstrated ability to manage projects, streamline workflow processes, and contribute positively to team environments. Results-driven Operations Coordinator Contractor known for unparalleled productivity and efficient task completion. Specialized skills include process optimization, project management, and cross-functional team leadership. Excel in communication, adaptability, and problem-solving to enhance operational outcomes. Committed to leveraging these abilities for continuous improvement and organizational success. Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations, and increase productivity. Detailed approach to maintaining high threshold for business operations. Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Coordinator Contractor
Department of Juvenile Justice
Tallahassee
08.2024 - Current
- Facilitated communication between staff and external stakeholders effectively.
- Coordinated daily operations for juvenile rehabilitation programs and services.
- Organized training sessions for new employees on operational protocols.
- Monitor the EM system using the provider's
web based interface during the assigned
shift and identify the priority in which alerts
should be worked in accordance with
established procedures. Aid Juvenile
Probation officers and Law Enforcement.
Contact appropriate DJJ and provider staff
via phone and email, identify the youth and
date and type of alerts received, provide a
clear description of all actions taken by the
Duty Officer and the outcome, and any
follow up required. Review and document all
information available in the EM system and
the Juvenile Justice Information System
such as current legal status, offense history,
firearm involvement, and gang affiliation,
and determine the appropriate course of
action in accordance with established
procedures. Communicate with the EMCC
Administrator in a timely manner regarding
any issues that are experienced during the
assigned shift. Duty Officer performance,
uncooperative DJJ and provider staff,
unfavorable interactions with local law
enforcement, and any public safety
concerns that should be reported to
management. Assist the Administrator with
assignments, train new hires, and assist In
the hiring and screening process.
Operations specialist
Department of Juvenile Justice
Tallahassee
03.2024 - 08.2024
- Monitor the EM system using the provider's
web based interface during the assigned
shift and identify the priority in which alerts
should be worked in accordance with
established procedures. Aid Juvenile
Probation officers and Law Enforcement.
Contact appropriate DJJ and provider staff
via phone and email, identify the youth and
date and type of alerts received, provide a
clear description of all actions taken by the
Duty Officer and the outcome, and any
follow up required. Review and document all
information available in the EM system and
the Juvenile Justice Information System
such as current legal status, offense history,
firearm involvement, and gang affiliation,
and determine the appropriate course of
action in accordance with established
procedures. Communicate with the EMCC
Administrator in a timely manner regarding
any issues that are experienced during the
assigned shift. Duty Officer performance,
uncooperative DJJ and provider staff,
unfavorable interactions with local law
enforcement, and any public safety
concerns that should be reported to
management.
Promotion.
Security Guard
Allied universal security services
Greenville
06.2023 - 02.2024
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and report suspicious activities.
- Managed access control by screening visitors and verifying credentials.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Documented incidents in detailed reports to support future investigations and improve safety protocols.
- Assisted in training new security personnel on protocols and procedures.
- Collaborated with team members to enhance security measures across facilities.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Completed incident reports regarding violations of policies or procedures.
- Investigated suspicious activity and reported findings to management.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Administered first aid as needed, ensuring compliance with training guidelines and contributing to personnel safety.
- Provided escorts for employees entering and exiting the building after hours.
- Assisted with searches of personnel, vehicles, packages.
- Remained vigilant during security shifts to ensure safety.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed shift logs and reports to record routine activities, identify suspicious circumstances, and document critical incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Searched bags manually to identify prohibited items and contraband.
Emt apprentice
Transportation, ems services
Spartanburg
01.2023 - 02.2023
- Responded promptly to emergency calls and assessed patient conditions.
- Administered first aid and basic life support to patients in critical situations.
- Collaborated with paramedics to coordinate seamless patient transport and care.
- Maintained medical equipment to guarantee readiness for emergency responses.
- Documented patient information and treatment details to support accurate reporting and continuity of care.
- Communicated effectively with patients, families, and healthcare team members.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Documented patient assessment findings in accordance with established protocols.
- Assessed emergency situations and prioritized medical care for patients.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Participated in continuing education courses to maintain certification requirements.
- Ensured that ambulance was stocked properly with necessary supplies prior to responding to calls.
- Adhered strictly to safety regulations set forth by local governing bodies.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
Security Guard
Allied universal security services
Greenville
03.2021 - 12.2022
- Monitored premises to ensure safety and security of all personnel.
- Managed access control by screening visitors and verifying credentials.
- Conducted regular patrols to identify and report suspicious activities.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Documented incidents in reports for future reference and investigation.
- Maintained surveillance equipment, ensuring proper functionality at all times.
- Collaborated with team members to enhance security measures across facilities.
- Provided customer service assistance to staff and visitors in a professional manner.
Security Guard
Defender security services
Anderson
10.2020 - 03.2021
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and report suspicious activities.
- Managed access control by screening visitors and verifying credentials.
- Responded promptly to alarms and emergencies, coordinating with law enforcement.
- Documented incidents in reports to support future investigations and enhance safety protocols.
- Assisted in training new security personnel on protocols and procedures.
- Addressed problems promptly, delivering clear information under minimal supervision to maintain security integrity.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Investigated suspicious activity, providing detailed reports to management for informed decision-making.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Issued visitor badges and access cards to authorized personnel.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Provided escorts for employees entering and exiting the building after hours.
Shift Manager
Taco Bell
Duncan
01.2019 - 10.2020
- Supervised daily restaurant operations to ensure efficient service and high standards.
- Trained and mentored team members in food safety and customer service practices.
- Coordinated inventory management and supply orders to ensure consistent product availability.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Conducted regular team meetings to communicate expectations and promote teamwork.
- Managed daily cash intake by counting out registers and tabulating profits.
- Inspected work areas regularly for cleanliness and organization standards.
- Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration.
- Led training for new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuity of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Delegated work to staff, setting priorities and goals.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Crew Member
Bojangles
Duncan
11.2013 - 10.2015
- Provided exceptional customer service during high-volume dining hours.
- Collaborated with team members to ensure efficient workflow during peak times.
- Assisted in training new crew members on operational procedures and policies.
- Monitored inventory levels and reported shortages to management to minimize disruption.
- Adhered to health regulations while handling food and maintaining hygiene practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to enhance operations and support team efficiency.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items and nutritional values to improve dining experience.
Education
High School Diploma -
James F Byrnes High School
Duncan, SC05-2012
Business
Spartanburg Community College
Duncan, SCMBA -
Full Sail University
Winter Park, FLSkills
- Operations coordination
- Contract management
- Emergency monitoring
- Risk assessment
- Training program development
- Quality assurance and control
- Warehouse operations
- Workflow optimization
- Supply ordering
- Inventory management
- Incident reporting
- Data management
- Report generation
- Data evaluation
- Client relationships
- Stakeholder communication
- Cross-functional communications
- Scheduling coordination
- Time management
- Attention to detail
- Problem solving
- Team collaboration
- Employee motivation
- Performance management
- Health and safety compliance
- Juvenile rehabilitation
- Customer service
- Assignment delegation
- Performance management
Certification
Florida Certified Contract Manager 013183-25122
Timeline
Operations Coordinator Contractor
Department of Juvenile Justice
08.2024 - Current
Operations specialist
Department of Juvenile Justice
03.2024 - 08.2024
Security Guard
Allied universal security services
06.2023 - 02.2024
Emt apprentice
Transportation, ems services
01.2023 - 02.2023
Security Guard
Allied universal security services
03.2021 - 12.2022
Security Guard
Defender security services
10.2020 - 03.2021
Shift Manager
Taco Bell
01.2019 - 10.2020
Crew Member
Bojangles
11.2013 - 10.2015
High School Diploma -
James F Byrnes High School
Business
Spartanburg Community College
MBA -
Full Sail University