Evelyn Maxwell
Rochester,NY
Summary
Dynamic Senior Order Management Specialist at KORE Wireless with a proven track record in enhancing customer satisfaction through effective problem-solving and collaboration. Recognized for exceptional communication skills and a friendly demeanor, I excel in fast-paced environments, driving efficiency and fostering teamwork to achieve operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Order Management Specialist
KORE Wireless
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Client Service Coordinator
KORE Wireless
04.2019 - 02.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Call Center Representative
Integron Inc
02.2013 - 03.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Billing Specialist
Integron Inc
01.2011 - 02.2013
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Repair Parts Administration
Integron Inc
04.2008 - 01.2011
- Regularly communicated with clients regarding repair status updates, fostering trust and maintaining positive relationships.
- Conducted thorough assessments of damage reports to accurately estimate repair costs and timelines.
- Reduced downtime for clients by prioritizing urgent repairs and allocating resources accordingly.
- Developed strong relationships with vendors to secure high-quality parts at competitive prices.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
Education
Associates Degree - Office Administration
Rochester Business Institute
Rochester, NY05-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- Notary Public Commission, New York State
Timeline
Senior Order Management Specialist
KORE Wireless
03.2024 - Current
Client Service Coordinator
KORE Wireless
04.2019 - 02.2024
Call Center Representative
Integron Inc
02.2013 - 03.2019
Billing Specialist
Integron Inc
01.2011 - 02.2013
Repair Parts Administration
Integron Inc
04.2008 - 01.2011
Associates Degree - Office Administration
Rochester Business Institute
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