Evelyn M. Gutierrez Arroyave
Haverhill,Ma
Summary
Energetic and reliable professional with excellent analytical skills and a strong commitment to providing exceptional customer service. Proven track record in managing two languages, bringing a high level of organization and efficiency to work. Effective communication and adaptability in diverse environments, thriving in fast-paced settings. Dedicated to delivering results and exceeding expectations for optimal outcomes for clients and colleagues.
Overview
5
5
years of professional experience
Work History
Pharmacy technician/ Front
Walgreens
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Crew team member
McDonald’s
01.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
Education
Diploma -
Haverhill Highschool
Haverhill, Ma05.2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Problem-solving
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy technician/ Front
Walgreens
10.2023 - Current
Crew team member
McDonald’s
01.2020 - 01.2021
Diploma -
Haverhill Highschool
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