Evelyn Mills
Progressive Insurance
Katy,Texas
1
Certification
26
years of professional experience
Seasoned insurance professional with proven track record of effectively managing claims from initiation to resolution. Highly skilled in assessing coverage, coordinating with clients, and ensuring compliance with industry standards. Valued for strong team collaboration and adaptability in dynamic environments.
Work History
Claims Representative
11 Months- Managed over 100 claims processing to ensure timely and accurate resolution of customer inquiries.
- Mentored junior representatives in claims protocols and customer service excellence.
- Managed claims processing to ensure timely and accurate resolution of customer inquiries.
- Collaborated with cross-functional teams to streamline claims handling procedures.
- Educated clients on policy coverage, enhancing understanding and satisfaction levels.
- Worked productively in a fast-moving work environment to process large volumes of claims.s.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Collaborated with internal departments and external vendors to resolve claims.
- Investigated and resolved complex claims, ensuring adherence to policy guidelines and regulatory compliance.
Claims Representative - Auto
1 Year 11 Months- Managed moderate to complex personal and commercial auto property damage claims.
- Developed and implemented action plans for thorough claim analysis and processing, leading to effective and timely resolutions.
- Analyzed claim details and negotiated settlements within designated authority to expedite resolution process.
- Coordinated action plans to meet state-mandated contract deadlines and advance files towards prompt resolution.
- Achieved substantial recovery by proactively identifying and pursuing subrogation opportunities. Successfully secured and disposed of salvage, contributing to overall asset management.
- Streamlined communication regarding claim actions and processing to enhance client and agent understanding. Captured recorded statements to aid in comprehensive claims processing.
- Managed ongoing communication and engagement with clients to ensure professional rapport.
- Assisted team members in completing tasks remotely. Supported collaboration efforts in a virtual environment. Facilitated online meetings to enhance communication.
Adjuster 1, Auto Liability
1 Year 11 Months- Analyzed coverage liability and damage factors on all claims assignments to support effective decision-making.
- Managed repair workflow while maintaining accountability for expense oversight.
- Monitored and adjusted claim and expense reserves to align with organizational financial strategies and compliance requirements.
- Implemented a structured diary system to document claim file activities, optimizing file inventory and expense reserve management for timely claim resolution.
- Executed the writing of denial letters and reservation of rights documentation to facilitate effective claims management and communication.
- Oversaw claims reporting processes to excess carriers and provided timely, professional responses to inquiries for effective communication.
- Achieved timely resolution of property damage claims within ten days and collision claims within seven days, maintaining high accuracy and customer satisfaction.
- Supported claims management by addressing and resolving issues for adjusters no longer with the company or needing further assistance.
- Facilitated coaching sessions for new auto claim adjusters, fostering professional growth and skill enhancement.
- Analyzed and provided guidance on minor to complex liability decisions and coverage issues within auto claims processes.
- Collaborated with team managers to present quality investigative statements, focusing on comparative negligence and identifying suitable SIU referrals.
- Addressed growing company demand by managing all claims efficiently. Handled complex coverage issues through timely inspections. Coordinated total loss assessments in an efficient manner. Processed incoming subrogation demands effectively. Facilitated rental setups for reimbursement purposes. Managed rental reimbursements with precision. Reviewed and processed various property damage invoices. Communicated with attorneys regarding liability and property damage claims. Achieved timely resolutions while delivering exceptional customer service.
- Demonstrated proficiency in determining coverage and resolving moderate to complex auto property damage claims through effective negotiation and investigation.
- Executed thorough reviews and submissions of incoming subrogation demands.
- Assessed and negotiated unrepresented bodily injury claims to ensure fair settlements.
- Engaged with policyholder claimants and service providers to deliver exceptional customer service.
- Facilitated setup of rental services and coordinated inspection appointments for estimators.
- Cultivated exceptional customer service skills through daily interactions.
Social Studies Teacher | Department Lead Chairperson
5 Years 10 Months- Analyzed educational data and contributed to curriculum design to optimize learning outcomes within the department.
- Planned and executed instructional practices that address the unique challenges faced by students in a Title 1 setting.
- Facilitated professional development and instructional strategies for mentees to enhance teaching effectiveness.
- Developed and implemented tutoring strategies for STAAR reading and social studies, including Saturday tutorial sessions to enhance student learning.
- Designed and evaluated formative and summative assessments to enhance educational outcomes.
- Applied effective instructional and discipline methods in the classroom. Utilized various online resources such as Newsela, Tween Tribune, and Rewordify. Supported the implementation of master courses through ItsLearning.com. Collaborated with colleagues on literacy initiatives in the middle grades. Participated as an AVID committee member and educator.
- Implemented 504 and IEP plans for diverse learners. Assisted in developing curriculum for ELL students in Pre-AP Social Studies, accommodating gifted and talented scholars through differentiated practices.
- Oversaw tracking, monitoring, and implementation of RTI strategies for Tier Level 1-3 scholars.
- Delivered specialized knowledge to enhance decision-making in RTI, 504, and ARD committee meetings.
Substitute Teacher
5 Months- Monitored and assessed student progress in 5th grade math and reading, leading to improved performance on STAAR exams.
- Facilitated engaging and informative classes in AP U.S. History and World History at Clear Falls High School during a long-term assignment from May 11 to June 4, 2015.
Assistant Principal
5 Years 3 Months- Facilitated management of daily operations, encompassing a range of responsibilities to support campus functionality.
- Coordinated with instructional staff to develop and implement curriculum strategies based on comprehensive student needs assessments.
- Coordinated daily operations and staff activities for a campus serving over 700 students and 80 staff members, ensuring smooth functioning with limited oversight.
- Coordinated and managed diverse administrative tasks as campus site coordinator, supporting overall campus functionality.
- Participated in professional development trainings aligned with student and campus objectives.
- Coordinated and executed professional development meetings to enhance team skills and knowledge.
- Directed and facilitated ARDS, 504, RTI, and LPAC meetings to ensure compliance and effective student support.
- Directed campus-wide implementation of RTI processes and procedures.
- Fostered and sustained positive, professional communication with all stakeholders.
- Fostered collaboration among administrative teams, campus leaders, and educators to achieve optimal outcomes for student success.
- Demonstrated proficiency in Microsoft applications, including Eduphoria, Skyward, Teams, IXL, Think Through Math, Stemscopes, and Outlook.
- Maintained and organized confidential records to support compliance and operational efficiency.
- Managed comprehensive inventory control for textbooks and campus property to ensure accurate tracking and availability.
- Collaborated in budget planning initiatives to optimize resource allocation.
- Assisted in proofreading and preparing business letters efficiently. Enhanced accuracy and professionalism by supporting the creation of business letters. Performed proofreading and development of business letters to ensure clarity and coherence.
- Coordinated and executed interviews for applicants and new hires to ensure alignment with organizational goals.
PACT Program Adjunct Professor
3 Years 7 Months- Created engaging and relevant history curriculum to enhance teacher training and certification process.
- Formulated curriculum objectives to enhance educational effectiveness through evidence-based instructional strategies.
- Ensured adherence to grading policies while providing timely feedback to enhance student learning outcomes.
- Engaged in regular communication with Pact Supervisor regarding student progress in class.
Secondary History Teacher | Team Leader | History Department Chair
9 Years- Designed and aligned curriculum frameworks in accordance with state, district, and local educational standards.
- Guided newly hired staff and teachers through onboarding processes to ensure effective integration into the organization.
- Conducted thorough analysis of state and local assessment data to support students in recognizing their strengths and advancing their educational goals.
- Cultivated strong relationships through regular communication with students, parents, and administrators to enhance collaboration.
- Organized and supported a range of before, during, and after-school activities to foster community involvement and student development.
- Facilitated collaboration among team members to achieve student academic and behavioral objectives.
- Designed and implemented formative and summative assessments to evaluate student learning outcomes.
- Delivered comprehensive feedback to students and parents regarding individual progress.
- Monitored and enforced district policies and guidelines to promote a consistent and fair environment.
- Facilitated professional expertise during RTI, 504, and ARD committee meetings.
Education
Master of Science - Educational Management
Bachelor of Arts - History
Skills
Effective client relations skills
Experience in retail sales
Strategic planning abilities
Clear and concise communication abilities
Experienced with various software platforms
Analytical problem solving
Proficient in negotiation strategies
Proactive team member
Versatile in working autonomously or with teams
Analytical investigation skills
Claims investigation
Certification
- Texas Department of Insurance
- Adjuster - All Lines (2021-06-09 – 2025-07-31)
- Texas Department of Insurance Certificate of Achievement
- Reciprocal licensed states: AK, AL, AR, AZ, CT, DE, FL, GA, ID, IN, KY, LA, ME, MI, MN, MS, NC, NH, NM, NV, OK, OR, PR, RI, SC, TX, VT, WA, WV, WY.
Timeline
Claims Representative
Progressive Insurance
05.2025 - 04.2026Read More
Claims Representative - Auto
Sedgwick
06.2023 - 05.2025Read More
Adjuster 1, Auto Liability
Kemper
07.2021 - 06.2023Read More
Social Studies Teacher | Department Lead Chairperson
Francis Scott Key Middle School
08.2015 - 06.2021Read More
Substitute Teacher
Clear Creek ISD
12.2014 - 05.2015Read More
Assistant Principal
Dickinson School District
08.2009 - 11.2014Read More
PACT Program Adjunct Professor
College of Mainland
01.2006 - 08.2009Read More
Secondary History Teacher | Team Leader | History Department Chair
Dickinson School District
08.2000 - 08.2009Read More
University of Houston Clear Lake
Bachelor of Arts from History
Read More
University of Houston Clear Lake
Master of Science from Educational Management
Read More
Section name
Other References Available Upon Request