EVELYN MIRANDA
Phoenix,AZ
Summary
Dynamic leader with proven expertise in facility management and customer service, honed at City of Phoenix Parks and Recreation. Excelled in fostering team cooperation and resolving issues with empathy, ensuring high satisfaction levels. Skilled in safety protocols and policy implementation, with a knack for problem-solving and promoting a positive environment.
Overview
4
4
years of professional experience
Work History
Recreation Leader
City of Phoenix Parks and Recreation
09.2022 - Current
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Conducted regular assessments to identify and address participants' needs, improving overall satisfaction.
Cashier
West Wind Drive-in
07.2020 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Sterile Processing Technician
Pima Medical Institute
Phoenix, AZ12-2024
High School Diploma -
Copper Canyon Highschool
Glendale, AZ05-2021
Skills
- Customer service skills
- Safety awareness
- Sports knowledge
- Daily Reporting
- Safety Monitoring
- Policy Implementation
- Facility Management
- Sports background
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Recreation Leader
City of Phoenix Parks and Recreation
09.2022 - Current
Cashier
West Wind Drive-in
07.2020 - 12.2021
Sterile Processing Technician
Pima Medical Institute
High School Diploma -
Copper Canyon Highschool
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