Evelyn Miranda

Provided compassionate care to residents in an assisted living and memory-care environment. Assisted patients with activities of daily living(ADL's), including bathing,grooming,dressing and mobility support. Monitored and reported changes in patient condition, behavior, and vital signs to nursing staff. Maintained a safe, clean and comfortable environment for patients while following infection control procedures. Responded promptly to call lights and provided compassionate patient-centered care. Assisted with meal preparation, feeding and hydration support as needed. Supported safe patient transfers and ambulation using proper lifting techniques and equipment in Rehabilitation facility. Also ensured compliance with safety,sanitation, and infection control standards. Collected and documented patient information, daily care activities. And maintained patient comfort, dignity, and emotional support during daily interractions

Delivered exceptional customer service by addressing customer questions, concerns and requests professionally and efficiently. Maintained positive relationships with customers through strong communication and problem-solving skills. Assisted customers with transactions, and service related inquires while ensuring satisfaction. Resolved customer complaints calmly and efficient to achieve positive outcomes. Demonstrated strong multitasking abilities while managing phone calls, documentation and customer support task. Maintained confidentially of customer information and followed company policies and procedures. Adapted quickly to changing priorities and demonstrated reliability, teamwork, and professionalism.

Provided excellent customer service by greeting customers and assisting with purchases in a friendly and professional manner. Accurately processed cash credit, and debit card transactions while maintained balanced cash drawers. Handled customer questions, concerns and complaints efficiently to ensure customer satisfaction. Maintained a clean, organized, and safe checkout area in compliance with company standards. Assisted with stocking shelves, organizing merchandise, and monitoring inventory levels. Demonstrated reliability, punctuality, and professionalism during daily operations.