Evelyn Molina
Raleigh,NC
Summary
Dynamic Hostess Manager and Waitress with a proven track record at La Buena Vida, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective complaint handling and innovative seating strategies, leading to increased table turnover. Skilled in cash handling and complex problem-solving, I significantly contributed to operational efficiency and a positive dining experience.
Overview
3
3
years of professional experience
Work History
Waitress
La Victoria
10.2024 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts..
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
El Jimador
06.2024 - 09.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
Hostess Manager
La Buena Vida
04.2022 - 04.2024
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Coordinated special events, ensuring seamless execution of all event details for maximum guest satisfaction.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
- Conducted routine performance evaluations for hostess staff members, identifying areas for improvement and growth opportunities.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Implemented effective training programs for new hostess staff, resulting in reduced learning curves and increased productivity.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new personnel regarding company operations, policies and services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Wake Technical Community College
Raleigh, NC06-2025
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Hospitality service expertise
- Handling Complaints
- Cleanliness
- Menu Recommendations
- Food Running
- Complex Problem-Solving
Timeline
Waitress
La Victoria
10.2024 - Current
Waitress
El Jimador
06.2024 - 09.2024
Hostess Manager
La Buena Vida
04.2022 - 04.2024
High School Diploma -
Wake Technical Community College
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