Sebastian Alferez
Chicago,IL
Summary
Experienced restaurant manager bringing more than 12 years of food service and progressive leadership experience. Strong ability to build relationships with patrons and employees by applying interpersonal communication skills. Ambitious restaurant manager with proven track record of creating successful food service operations, managing staff and increasing profits. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
La Victoria
05.2023 - 02.2024
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Manager
Alla Vita
10.2021 - 04.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
Floor Manager
BiXi Beer
01.2019 - 08.2021
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
Maître D'
Bar Roma
10.2017 - 10.2018
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Maître D'
Frontera Grill & Topolobampo
05.2008 - 09.2017
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Skills
- Customer Service
- Critical Thinking
- Cost Controls
- Coaching and Mentoring
- Quality Control
- Wine Knowledge
- Staff Scheduling
- Collaboration and Teamwork
Certification
- ServSafe Food Service Handler
- Illinois Basset Certification
Timeline
Manager
La Victoria
05.2023 - 02.2024
Manager
Alla Vita
10.2021 - 04.2023
Floor Manager
BiXi Beer
01.2019 - 08.2021
Maître D'
Bar Roma
10.2017 - 10.2018
Maître D'
Frontera Grill & Topolobampo
05.2008 - 09.2017
- ServSafe Food Service Handler
- Illinois Basset Certification
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