Customer Service Representative
COOP Financial
12.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Managed approximately 100 incoming calls, per day from customers.'
Evelyn Muhammad
CSR
Arlington,TX
Work History
Passenger Service Associate
Prospect
05.2018 - 12.2018
- Assist passenger with disability, that need a wheel chairs, bathroom stop or food while traveling through the airport.
Customer Service Associate
Fidelity Investments
12.2017 - 06.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication with customer inquiries in regard to their saving and investment accounts. Assist customer on how to maneuver company website, change contribution percentage, faxed or email 1099 and process request for money out due to hardship or loans.
Claims Examiner
Dell
07.2011 - 12.2017
- Handle and processed a variety of medical claims for all lines of businesses. Reviewed claims to resolve edits such as authorization needed, EOB required, duplicate claim and other claims related issues. Paid or denied claim according to member benefits.
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Education
Some College (No Degree) - Liberal Arts and General Studies
Tarrant County College District
Fort Worth, TXSkills
- Loans and Credit Card Payment Processing,
- Block debit and credit card due to fraud
- Submit requests for checks, CD arrangement, disputes and other transactions within tier
- Transfer of Funds
Timeline
Customer Service Representative
COOP Financial
12.2019 - Current
Passenger Service Associate
Prospect
05.2018 - 12.2018
Customer Service Associate
Fidelity Investments
12.2017 - 06.2018
Claims Examiner
Dell
07.2011 - 12.2017
Some College (No Degree) - Liberal Arts and General Studies
Tarrant County College District
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