Evelyn Navarro
Las Vegas,Nevada
Summary
Driven college student studying Psychology with plans to transfer to the University of Nevada, Las Vegas (UNLV) to pursue a Bachelor’s degree in Forensic Psychology. Proven leadership experience as a Supervisor at JD Sports with strengths in team development, customer service excellence, and conflict resolution. Recognized for academic honors and trained in mentorship through Hope for Prisoners. Passionate about leadership, community impact, and pursuing a career connected to psychology and the criminal justice system.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member / Ride or Game Operator
The Midway Circus
Las Vegas, NV
- Operated attractions and assisted guests in a fast-paced entertainment environment
- Ensured safety procedures were followed by guests and staff at all times
- Provided friendly service to families and visitors while managing large crowds
- Collaborated with team members to maintain efficient operations during peak attendance
Supervisor in Training
JD Sports
Las Vegas, NV
01.2025 - Current
- Lead and supervise daily sales floor operations while supporting a team of associates during high-volume shifts
- Coach and mentor employees to improve performance, teamwork, and customer engagement
- Resolve customer concerns using conflict resolution and de-escalation techniques
- Assist management with training new hires and reinforcing store policies and procedures
- Maintain visual merchandising standards and ensure store presentation meets company expectations
- Support sales goals by motivating staff and maintaining a strong customer service culture
Sales Associate
JD Sports
Las Vegas, NV
01.2023 - 01.2025
- Delivered high-quality customer service by assisting shoppers with product knowledge and recommendations
- Processed transactions accurately while managing cash handling responsibilities
- Maintained organized merchandise displays and supported inventory management
- Contributed to a positive team environment during busy retail operations
Education
Forensic Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma - undefined
Clark High School
Las Vegas, NV01.2024
Skills
- Leadership & Team Supervision
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Communication & Mentorship
- Time Management
- Team Collaboration
- Problem Solving
- Retail Operations
- Customer Engagement
- Cash handling
- Attention to detail
- Leadership quality
Certification
- Mentorship Certificate – Hope for Prisoners
- Training focused on mentorship, accountability, communication, and supporting individuals through positive personal development.
Community Involvement
Hope for Prisoners, Future Volunteer, Planned participation in mentorship and support programs that assist individuals reentering society through guidance, accountability, and positive community engagement.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor in Training
JD Sports
01.2025 - Current
Sales Associate
JD Sports
01.2023 - 01.2025
Team Member / Ride or Game Operator
The Midway Circus
High School Diploma - undefined
Clark High School
Forensic Psychology
College of Southern Nevada