Evelyn N. Torres-Viera

• Manage daily organizational and administrative operations for nonprofit organization
  Develop and implement organizational policies and operational procedures
  Support strategic planning initiatives and organizational growth
  Serve as key liaison between staff, Board of Directors, donors, volunteers, and external stakeholders
  Attend and support board meetings, including preparation of reports and documentation
  Oversee budgeting, financial entries, grant reporting, and donor communications
  Write new grant proposals and oversee grant management for annual grants and special grant-funded projects
  Monitor grant compliance, reporting deadlines, budgets, and program deliverables
  Ensure compliance with organizational and regulatory standards
  Coordinate staff and volunteer scheduling, records management, and office resource allocation
  Manage office systems, facilities coordination, and administrative functions
  Worked on establishing the organization as a SNAP site and SOMOS SCN community partner
  Assisted with community outreach initiatives and partnership development
  Provide executive-level administrative support to leadership and staff

• Supported financial control operations focused on compliance, regulatory reporting, and policy management
• Assisted in strengthening internal controls to reduce operational risk and improve reporting accuracy
• Worked on Citi Expense Management Policy (CEMP) reporting and monitored policy exceptions and compliance issues
• Collaborated with Treasury, Risk Management, Operations, and Technology teams to implement policy and process improvements
• Supported automated and regulatory reporting processes to ensure compliance with local and global financial standards
• Assisted with financial data analysis, documentation management, and operational reporting
• Participated in process improvement initiatives to reduce manual workarounds and enhance operational efficiency
• Maintained compliance with internal policies and financial reporting requirements
• Provided operational support within middle-office financial control functions
• Position relocated to Tampa, Florida in 2019
• Collaborated with cross-functional teams to implement innovative service strategies.

• Supported private capital and investment operations functions
• Assisted with client account management and operational processes
• Maintained financial documentation, records, and reporting systems
• Coordinated scheduling, departmental communications, and reporting activities
• Delivered high-quality client service and administrative support
• Assisted with operational reporting and automation of quarterly reports

Assisted Managing Director within mutual fund operations and client service functions

• Supported administrative and reporting functions within the department
• Processed financial transactions and account documentation
• Maintained compliance with company policies and regulatory procedures
• Coordinated scheduling and logistics for meetings and events, ensuring seamless operations.
• Managed approximately 30 incoming communications, including emails and phone calls, prioritizing urgent matters.
• Managed scheduling for executives, ensuring efficient time allocation and conflict resolution.
• Organized and maintained comprehensive filing system, improving document retrieval speed.
• Coordinated travel arrangements, streamlining itineraries for team members.

• Provided administrative and office support within advertising agency environment
• Assisted with media planning presentations and client communications
• Supported presentations and materials for major clients including Smith Barney, Chase, Coca-Cola, Lysol, Vaseline Intensive Care.
• Coordinated scheduling, departmental communications, and reporting activities
• Managed scheduling for executives, ensuring efficient time allocation and conflict resolution.
  Organized and maintained comprehensive filing system, improving document retrieval speed.
  Coordinated travel arrangements, streamlining itineraries for team members.
• Managed approximately 30 incoming calls, emails per day.