Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Evelyn Polanco

Islandia

Summary

Dynamic administrative professional with experience at Northwell Pediatrics, excelling in strategic communications and data management. Bilingual in English and Spanish, I efficiently processed insurance claims and enhanced operational efficiency through meticulous organization. Proven ability to handle cash transactions accurately while maintaining a welcoming environment for patients and visitors.

Overview

8
8
years of professional experience

Work History

ADMINISTRATIVE ASSISTANT

PM PEDIATRCIS OF MASSAPEQUA PARK
Massapequa
01.2018 - 04.2021
  • Prepared treatment rooms to ensure readiness for patient appointments.
  • Executed front desk operations, managing phone inquiries and scheduling appointments.
  • Maintained clean, organized work area stocked with necessary supplies and reagents.
  • Demonstrated knowledge of insurance authorization and billing processes.
  • Collected accurate patient information along with copay and deductible amounts during check-in.
  • Managed record filing, faxing, and relaying messages between patients and providers.
  • Assisted in data entry for medical records, ensuring accuracy of patient information.

PRACTICE OFFICE ASSOCIATE

NORTHWELL PEDIATRICS
Hauppauge
04.2013 - 12.2018
  • Greeted and assisted patients, representatives, and visitors with courtesy.
  • Collected copays, deductibles, and balance transactions accurately and efficiently.
  • Processed high volumes of incoming receptionist calls promptly.
  • Maintained an organized and clean front desk area to enhance operational efficiency.
  • Updated signage and renovated forms, translating documents from English to Spanish.
  • Entered insurance claims into the billing system for timely processing.
  • Verified insurance coverage and patient information one week prior to appointments.
  • Conducted daily close procedures at the end of each shift.

Education

Associate of Arts - Liberal Arts

Suffolk Community College
Brentwood
09-2011

HIGHSCHOOL DIPLOMA -

ROSS BRENTWOOD HIGHSCHOOL
BRENTWOOD, NY
01.2009

Skills

  • Bilingual: English and Spanish
  • Strategic communications
  • Office Administration
  • Organizational Skills
  • Cash Handling
  • Inventory and Supply Ordering
  • Data Management
  • Proficient in Microsoft Office Suite
  • Proficient in Word
  • Proficient in Excel
  • Proficient in Med 2000
  • Proficient in Cerner
  • Proficient in PowerWorks

References

  • Kylie Zubel, PM Pediatrics of Massapequa Park, (516) 578-2141
  • Grace Mayer, Northwell Pediatrics of Smithtown, (631) 434-1770 ext. 1250

Timeline

ADMINISTRATIVE ASSISTANT

PM PEDIATRCIS OF MASSAPEQUA PARK
01.2018 - 04.2021

PRACTICE OFFICE ASSOCIATE

NORTHWELL PEDIATRICS
04.2013 - 12.2018

Associate of Arts - Liberal Arts

Suffolk Community College

HIGHSCHOOL DIPLOMA -

ROSS BRENTWOOD HIGHSCHOOL

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