Evelyn Raxsdale
Ponchatoula,LA
Summary
Aiming for part-time positions after retirement to contribute expertise and insights.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Safety Program Coordinator
Entergy Operations
Hammond, Louisiana
04.2018 - 01.2025
- Coordinated project timelines and resources for various operational initiatives.
- Facilitated meetings to discuss project updates and team collaboration efforts.
- Managed documentation and reporting for compliance with regulatory standards.
- Developed training materials to enhance team understanding of processes.
- Assisted in the implementation of safety programs and best practices.
Senior Analyst, Process Assurance
ENTERGY SERVICE, INC
Hammond, LA
01.2016 - 03.2018
- Led limited and comprehensive audits, managing audit plans, conferences, corrective actions, and final reporting for procedure owners.
- Directed both limited and comprehensive assessments, overseeing plans, conferences, corrective actions, and management reporting.
- Authored various utility procedures as team lead, enhancing documentation standards.
- Collaborated on reintroducing Corrective Action Program into Utility Operations, revitalizing program effectiveness.
- Served as point of contact for CAP-related issues within Paperless Condition Reporting System.
- Participated in Utility Condition Review Group committee to evaluate PCRS effectiveness.
- Trained in causal analysis techniques to assess incident causes effectively.
- Completed two Cornell Coaching Courses and attended Engineering Assistant Training at Bushnell Training Center to integrate auditing with training initiatives.
Analyst I, Revenue Assurance
ENTERGY SERVICE, INC
Hammond, LA
03.2014 - 12.2015
- Managed MINE program for EMI, ELL, ENOI, EGSI, and EAI to enhance efficiency.
- Redesigned MINE database and established new service order type to improve functionality.
- Developed visual aid cards and incentive plans for meter readers to boost performance.
- Conducted training sessions for meter readers and meter services to ensure compliance.
- Achieved over 17,000 reduction in truck rolls within four months through process improvement.
- Back billed over $390K within five months for malfunctioning meters across jurisdictions.
- Redesigned EBB files for effective back billing of large commercial and governmental accounts.
- Reviewed RPDMS accounts promptly to identify inconsistencies in usage and billing issues.
Associate Analyst, Meter Reading Operations
ENTERGY SERVICE, INC
Hammond, LA
09.2011 - 02.2014
- Handled meter reading complaints across all jurisdictions to ensure prompt resolution.
- Analyzed data for billing reversals impacting meter reading operations.
- Developed and promoted safety initiatives, including 'Summer Safety Olympics' and 'Safety Jeopardy.'
- Rerouted accounts within ARCS to enhance operational efficiency.
- Addressed Itron issues in Premier Plus and Field Data Collector systems.
- Provided support to MRO specialists and supervisors to improve workflow.
- Reviewed ECI projects related to new service implementation and reversal reduction.
Senior Accounting Clerk
ENTERGY SERVICE, INC
Hammond, LA
05.2004 - 08.2011
- Oversaw team of eight clerks, ensuring timely and accurate billing for Entergy New Orleans, Inc.
- Developed and presented an efficient billing process, minimizing rework and enhancing productivity.
- Led nine no bill clerks in implementing a custom customer letter for no bill issues in CCS.
- Reviewed invoices daily for all companies within Entergy, maintaining accuracy and compliance.
- Managed billing and invoicing for street lighting across jurisdictions; updated CCS with LAMP program information.
- Collaborated with revenue assurance team to identify and back bill large commercial and industrial accounts.
- Generated daily draw draft reports to track financial transactions efficiently.
- Executed daily billing and invoicing for three consecutive estimate reports, ensuring accuracy.
Trainer
Winn Dixie
New Orleans, LA
10.1979 - 04.2004
- Delivered exceptional customer service to enhance client satisfaction.
- Coordinated scheduling for over 100 employees to optimize workforce management.
- Facilitated onboarding and training for new hires as program coordinator.
- Trained cashier associates across 40 locations to ensure consistent service standards.
- Collaborated with district manager to maintain budget compliance and monitor sales performance.
- Planned and organized meetings for location managers to align objectives.
- Balanced weekly income of $1.1 million at store location to ensure financial integrity.
- Communicated effectively with customers, management, and staff to foster collaboration.
Education
Bachelor of Arts - General Studies
Ashworth College
11-2013
Associate of Applied Science - Accounting
Northshore Community College
05-2011
Skills
- Project management
- Regulatory compliance
- Training development
- Process improvement
- Audit management
- Customer relationship management
- Problem solving
- Resource allocation
Community Service
- Girl Scout Service Unit Leader for Tangipahoa Parish for 4 years
- Girl Scout Leader for 10 years
- Received Girl Scout's Honor Award for outstanding volunteer work
- Habitat for Humanity volunteer
- United Way volunteer
- PTA Member for 15 years
- Special Olympics volunteer
References
Available upon request
Certification
Certified Occupational Safety Specialist (COSS)
American Heart Association CPR Trainer
National Safety Council Accident Investigation Certified
American Heart Association CPR Trainer
National Safety Council Accident Investigation Certified
Timeline
Safety Program Coordinator
Entergy Operations
04.2018 - 01.2025
Senior Analyst, Process Assurance
ENTERGY SERVICE, INC
01.2016 - 03.2018
Analyst I, Revenue Assurance
ENTERGY SERVICE, INC
03.2014 - 12.2015
Associate Analyst, Meter Reading Operations
ENTERGY SERVICE, INC
09.2011 - 02.2014
Senior Accounting Clerk
ENTERGY SERVICE, INC
05.2004 - 08.2011
Trainer
Winn Dixie
10.1979 - 04.2004
Bachelor of Arts - General Studies
Ashworth College
Associate of Applied Science - Accounting
Northshore Community College