Personable financial leader with 7 years of experience in developing highly effective teams and managing daily branch operations. Skilled in improving revenue and reducing expenditures through actionable solutions. Seeking a Branch Manager role to leverage expertise in client services and efficiency.
Hi, I’m
EVELYN REYES
Methuen,United States
Summary
Overview
13
years of professional experience
1
Certification
Work History
Citizens BankReading, MA
Relationship Banker/Assistant Branch Manager
08.2017 - Current
Job overview
- Recommended financial services and planning options.
- Educated customers on options for managing financial transactions by leveraging technology, tools, and resources.
- Collected required paperwork for account and loan processing.
- Collaborated with mortgage and wealth management partners to assist customers with specialized needs.
- Facilitated operational support for the Branch Manager.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Provided bank leadership in the absence of the branch manager.
- Guided teams to achieve corporate service excellence.
Santander Bank UsHaverhill, MA
Teller Associate
09.2016 - 08.2017
Job overview
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Delivered exceptional service to customers in person or over telephone.
Family DollarMethuen, MA
Assistant Store Manager
08.2011 - 08.2017
Job overview
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coached and developed store associates through formal and informal interactions.
Education
UMASS LOWELL
Bachelor of Science from Business Management
University Overview
Skills
- Team Building Leadership
- Customer Service
- Goal Setting
- Relationship Building
- Time Management
- Business Relationship Management
- Willing to Learn
- Decision Making
Languages
Spanish
Native/ Bilingual
Certification
- Real Estate Agent, license in Mass
- Tax professional
- Notary public
Timeline
Relationship Banker/Assistant Branch Manager
Citizens Bank
08.2017 - Current
Teller Associate
Santander Bank Us
09.2016 - 08.2017
Assistant Store Manager
Family Dollar
08.2011 - 08.2017
UMASS LOWELL
Bachelor of Science from Business Management
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