Evelin Reynoso
Altamonte Springs,Fl
Summary
Highly-motivated with the desire to take on new challenges. Outgoing and friendly with strong drive to succeed. Adopt at working effectively unsupervised and quickly mastering new skills. Hardworking, multitasking and time management abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Evaluator
BPA Quality International
Maitland , FL
08.2019 - Current
- Conducted detailed evaluations of programs, projects and activities to measure their effectiveness and efficiency.
- Developed performance objectives and metrics for program evaluation.
- Analyzed qualitative and quantitative data to identify trends, patterns or correlations.
- Prepared reports summarizing evaluation results and findings.
- Monitored incoming materials, ensuring that they meet established quality requirements.
Taxi Owner
Marte Express
Winter Park , FL
05.2017 - 01.2024
- Managed daily operations of taxi business, including scheduling drivers, handling customer inquiries and resolving driver issues.
- Maintained records of all vehicles owned by the company, ensuring compliance with local regulations.
- Provided assistance with loading and unloading luggage into vehicles when needed.
- Followed local traffic laws, speed limits, and road regulations.
- Communicated effectively with dispatchers regarding passenger pickup, drop-off locations and estimated time of arrival, departure.
- Responded promptly to customer inquiries via phone or radio communication systems.
- Utilized GPS navigation systems to locate addresses quickly and accurately.
Resort Property Manager/ Assistant Housekeeping Director/ Front Desk/ Reservations Call Center
Barefoot Suites/ Parkinn By Radisson
Kissimmee , Florida
06.2008 - 04.2015
- Developed annual operating budgets and forecasts
- Verified that all customer complaints were handled promptly and appropriately
- Maintained a sufficient number of units so that they were market-ready at all times
- Evaluated and recommended changes in rental pricing strategies
- Developed, reviewed and submitted property operating and capital budgets
- Handled disciplinary actions, performance appraisals and terminations
- Managed a community of 42 resort units
- Created staff schedules to business needs
- Conducted inventories of all resort supplies and ordered to business needs
- Assistant Housekeeping Director I also had the opportunity to gain experience in the housekeeping department
- Managed 60 employees.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Education
A.S -
Valencia Community College
01.1996
Diploma -
Lake Howell High
01.1994
Skills
- Excel and Word
- Organizational Skills
- Multitasking and Self Starter
- Dedicated team player
- Dependable and Responsible
- Computer Skills
- Attention to Detail
- Laptop and Tablet Operation
- Coaching and Performance Improvement
Languages
English
Native/ Bilingual
Timeline
Customer Service Evaluator
BPA Quality International
08.2019 - Current
Taxi Owner
Marte Express
05.2017 - 01.2024
Resort Property Manager/ Assistant Housekeeping Director/ Front Desk/ Reservations Call Center
Barefoot Suites/ Parkinn By Radisson
06.2008 - 04.2015
A.S -
Valencia Community College
Diploma -
Lake Howell High
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