Isidor Toussaint
Eustis,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Evaluator
BPA Quality International
Altamonte Springs , FL
06.2021 - Current
- Analyzed qualitative and quantitative data to identify trends, patterns or correlations.
- Facilitated meetings with project teams to discuss evaluation processes and findings.
- Presented evaluation findings to senior management through formal presentations.
- Identified and addressed challenges and obstacles in evaluation processes.
- Documented evaluation processes, methods used, results obtained and conclusions drawn.
- Prepared reports summarizing evaluation results and findings.
One-Call Resolution Specialist
Sears Home Improvement
Lake Mary , FL
05.2015 - 05.2021
- Manage outbound and inbound calls and transfers.
- Handle customer records and requests.
- Create and upsell home improvement appointments for customers.
- Successfully acquired an average of 80 new customers per month, generating an average $70,000 in sales per month.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Politely assisted customers in person and via telephone.
Vacation Planner
Universal Studios
Orlando , FL
12.2013 - 05.2015
- Assist guests with the sales process for products and services.
- Up sell of additional vacation options.
- Provide technical assistance and phone support for ticket orders.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientèle.
Education
Bachelor of Science - Digital Entertainment And Game Design
ITT Technical Institute - Lake Mary
Lake Mary, FL05-2010
Skills
- Performance Assessment
- Effective Communication
- Feedback Delivery
- Data Interpretation
- Teamwork and Collaboration
- Reporting and analysis
- Adaptability
- Analytical Skills
Affiliations
- 2nd Degree Martial Artist - Certified Instructor
Timeline
Customer Service Evaluator
BPA Quality International
06.2021 - Current
One-Call Resolution Specialist
Sears Home Improvement
05.2015 - 05.2021
Vacation Planner
Universal Studios
12.2013 - 05.2015
Bachelor of Science - Digital Entertainment And Game Design
ITT Technical Institute - Lake Mary
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