Evelyn Rhody
Van Vleck
Summary
Knowledgeable with background in leadership development and training. Having managed 100 employees, and am adept in quality assurance, significantly enhancing skills by 60%. My expertise in communication and conflict resolution ensures clear, effective interactions and satisfactory outcomes, aligning with employer needs for a dynamic and results-oriented professional.
Overview
5
5
years of professional experience
Work History
Quality Control Specialist
MicahTek
01.2010 - 05.2015
- Collaborated with call center agents to ensure consistent adherence to quality standards across all products.
- Coached call center agents via phone, email, and face to face to provide constructive feedback and resources to assist them becoming more confident and effective during a call.
- Handled crisis management calls and adhered to Standard Operating Procedures (SOP) per company policy
- Trained new entry level Quality Control Specialist
Education
Bachelors of Applied Science - Organizational Leadership And Innovation
Brazosport College
Lake Jackson, TX05-2027
Associate of Arts - Interdisciplinary Studies
Brazosport College
Lake Jackson, TX05-2025
High School Diploma -
Van Vleck High School
Van Vleck, TX05-2006
Skills
- Leadership - Managed 100 employees over the span of 5 years
- Training - developed and implemented training, improving skills by 60%
- Time Management - meeting deadlines and being productive
- Communication - relaying information and data so the message is understood with clarity and purpose
- Quality Assurance - established and maintained company requirements
- Conflict Resolution - negotiate both party interests so they are satisfied with the outcome
Timeline
Quality Control Specialist
MicahTek
01.2010 - 05.2015
Bachelors of Applied Science - Organizational Leadership And Innovation
Brazosport College
Associate of Arts - Interdisciplinary Studies
Brazosport College
High School Diploma -
Van Vleck High School
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