MONICA PILGRIM
Fort Worth,TX
Summary
Dynamic Quality Control Specialist with extensive experience at MEDISCA, excelling in GMP compliance and quality assurance. Proven ability to resolve discrepancies swiftly while maintaining meticulous documentation. Proficient in MasterControl and skilled in effective communication, ensuring project success and regulatory adherence. Detail-oriented and adept at multitasking in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Quality Control Specialist
MEDISCA
Irving, Texas
11.2021 - Current
- Ensured GMP compliance by managing bulk chemical and device inspections and releases according to regulatory standards.
- Utilized MasterControl daily for bulk material receipt, inspection, and employee training on system navigation.
- Collaborated with DocControl team to correct discrepancies in bulk specifications and essential documentation.
- Maintained a database of over 30 chemicals and devices under inspection for effective project completion.
- Participated in investigations including deviations, NCMRs, CAPAs, and SCAR, documenting events using MasterControl.
- Exercised sound judgment to resolve discrepancies and quality events promptly.
- Coordinated sampling lab schedules to enhance the efficiency of sampling plans.
- Performed quality testing of raw materials, in-process samples, and finished pharmaceutical products to ensure compliance with GMP standards and regulatory requirements (FDA, USP, ICH).
- Coordinated with internal and external laboratories for testing services, obtained quotes and prepared and approved purchase orders.
QUALITY CONTROL INSPECTOR
MEDISCA
Irving, Texas
10.2020 - 11.2021
- Conducted inspections and released of finished products for distribution.
- Performed lab audits, verifying PPE compliance, labeling accuracy, and bulk material for production.
- Approved labels in packaging master to ensure regulatory adherence.
- Reviewed and approved Manufacturer Certificates of Analysis and specifications for quality assurance.
- Maintained label inventory to support production needs efficiently.
- Managed retain and rejected logs to track product quality issues.
- Organized and filed diverse documentation for streamlined access.
- Executed quality reviews of documents to uphold standards.
QUALITY CONTROL TECHNICIAN/SHIPPING AND RECEIVING-CONSOLIDATION
4OVER, LLC
Arlington, TX
07.2018 - 10.2020
- Conducted incoming inspections on all quality components based on order requirements and customer specifications.
- Performed quantity checks on finished materials prior to product shipping.
- Pulled and inspected samples in accordance with customer requirements.
- Evaluated job quality, approving or rejecting for reprint to meet specifications.
- Managed shipping, receiving, and consolidation using FedEx Ship Manager and UPS World Ship.
- Responded to customer and company emails related to job matters.
- Maintained digital supplies inventory within warehouse.
CUSTOMER SERVICE MANAGER
WALMART
11.2013 - 07.2018
- Managed sales and marketing efforts to enhance customer service delivery.
- Sold products directly to customers, driving revenue growth.
- Received, stocked, and inventoried merchandise to maintain optimal inventory levels.
- Answered multi-line phones to address customer inquiries efficiently.
- Opened and closed cash registers, ensuring accurate financial transactions.
- Moved and organized merchandise and supplies to designated locations for improved accessibility.
PHARMACY TECHNICIAN TRAINEE
WALMART
Keller, TX
06.2013 - 11.2013
- Processed and filled prescriptions while managing drug orders and packaging for mailing.
- Maintained accurate inventory levels of pharmaceutical products and supplies.
- Conducted data entry and prescription processing to ensure timely service.
- Verified patient benefits by contacting insurance companies for coverage details.
- Handled incoming and outgoing phone calls to assist patients and providers.
REGISTERED NURSE
ORMOC DISTRICT HOSPITAL
Ormoc City, Philippines
03.2012 - 07.2012
- Educated patients and families on treatment plans and health management strategies.
- Assisted in surgical procedures while ensuring a sterile environment.
- Monitored vital signs, administered medications, and supported medical procedures.
- Documented patient assessments and interventions in electronic health records.
- Assessed, planned, implemented, and evaluated nursing care for assigned patients.
Education
Bachelor of Science - Nursing
Western Leyte College
Ormoc City, Leyte, Philippines03.2012
Skills
- Proficient in Microsoft Office Suite, Proprietary shipping and quality control software via HERMES, 40 WPM typing skill
- 5 months Quality Control Inspector in a Pharmaceutical Company
- 5 years Customer Service Manager experience
- 2 years Shipping, Receiving and Consolidation experience
- 2 years Quality Control Technician experience
- 2 years Packing experience in a warehouse environment
- 2 years Nurse Intern experience in a hospital setting
- 4 months Patient Service Representative experience
- 5 months Pharmacy Technician Trainee experience
- Good oral and written communication skills
- Detail oriented
- Ability to multitask in a fast-paced environment
- Familiar with medical terminology
Languages
English and Filipino
Certification
Investigations and Corrective and Preventive Actions (CAPA)
First AID CPR AED
Timeline
Quality Control Specialist
MEDISCA
11.2021 - Current
QUALITY CONTROL INSPECTOR
MEDISCA
10.2020 - 11.2021
QUALITY CONTROL TECHNICIAN/SHIPPING AND RECEIVING-CONSOLIDATION
4OVER, LLC
07.2018 - 10.2020
CUSTOMER SERVICE MANAGER
WALMART
11.2013 - 07.2018
PHARMACY TECHNICIAN TRAINEE
WALMART
06.2013 - 11.2013
REGISTERED NURSE
ORMOC DISTRICT HOSPITAL
03.2012 - 07.2012
Bachelor of Science - Nursing
Western Leyte College