Evelyn Rodriguez
Orlando,FL
Summary
Dynamic and detail-oriented professional with a proven track record in customer service and business administration. At True Health, excelled in enhancing patient experience and building trust through compassionate care. Skilled in inventory management and professional networking, consistently delivering quality outcomes and exceeding customer expectations.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Craft Business Owner
Self Employed
02.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Phlebotomist
True Health
06.2021 - 10.2022
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Medical Assistant
JLR Center For Pain Management
07.2016 - 12.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant (Temp Position)
Metro Health
01.2016 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant/intake Coordinator
Florida Hospital East Orlando
01.2008 - 09.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Registered Medical Assistant - Medical Assistant
The New York School For Medical And Dental
33-10 Queens Blvd, Long Island City, NY 1110111-1998
GED -
High School Redirection
226 Bristol St, NY 1121204-1997
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Professional networking
- Inventory tracking and management
- Work Planning and Prioritization
- Business administration
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Craft Business Owner
Self Employed
02.2023 - Current
Phlebotomist
True Health
06.2021 - 10.2022
Medical Assistant
JLR Center For Pain Management
07.2016 - 12.2016
Medical Assistant (Temp Position)
Metro Health
01.2016 - 07.2016
Medical Assistant/intake Coordinator
Florida Hospital East Orlando
01.2008 - 09.2015
Registered Medical Assistant - Medical Assistant
The New York School For Medical And Dental
GED -
High School Redirection
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