Evelyn Rodriguez

Operations Management

• Oversee daily fulfillment operations, ensuring accurate and timely order processing.
• Monitor inventory levels and coordinate stock movement to optimize efficiency and reduce stockouts.
• Manage the pick, pack, and ship processes to ensure that the products reach the customer or store on time.

Process Optimization

• Continuously assess and improve operational workflows for better productivity and cost-efficiency.
• Implement best practices and technology solutions to enhance fulfillment speed and accuracy.
• Identify and address inefficiencies in the fulfillment process to minimize delays and errors.

Data Analysis & Reporting

• Analyze operational data to identify trends, issues, and opportunities for improvement.
• Prepare regular reports on key performance indicators (KPIs) related to fulfillment efficiency, employee performance, and operational costs.
• Use data to make informed decisions regarding staffing, inventory management, and process adjustments.

Customer Service Excellence:

• Customer Satisfaction: Ensure that customer interactions are positive and that issues are resolved promptly.
• Quality Assurance: Oversee service quality, ensuring that team members adhere to company standards and policies.
• Problem Resolution: Handle complex or escalated customer issues that require higher-level attention.
• Service Improvement: Continuously look for opportunities to enhance service delivery and customer engagement strategies.

Engagement Strategy Development:

• Engagement Plans: Develop and implement strategies to increase customer engagement and satisfaction.
• Communication: Ensure effective communication between the company and customers, delivering relevant updates or promotional information.
• Feedback Collection: Gather customer feedback to identify pain points and areas for improvement.
• Customer Retention: Work to improve customer retention through engagement initiatives, loyalty programs, or personalized experiences.

Operational Efficiency:

• Resource Allocation: Ensure proper allocation of resources to meet service demands, ensuring efficient use of staff and time.
• Scheduling: Oversee team schedules to ensure adequate coverage and timely response to customer needs.
• Reporting: Generate reports on service metrics, team performance, and customer feedback for management review.

Inbound Receiving Process Management:

• Receiving Operations Oversight: Manage the entire inbound receiving process, from the point of receipt of goods to inspection, documentation, and storage.
• Inventory Accuracy: Ensure that all inbound materials or products are accurately documented and matched with purchase orders, ensuring correct quantities and specifications.
• Inspection and Quality Control: Supervise the inspection of inbound goods for quality, damage, and accuracy. Ensure that all discrepancies are identified and addressed promptly.
• Receiving Compliance: Ensure that all receiving procedures adhere to company policies and industry regulations, including safety, quality, and environmental standards.

Operational Efficiency and Process Optimization:

• Workflow Optimization: Monitor and improve the inbound receiving workflow to ensure smooth and efficient operations. Address bottlenecks and optimize resource allocation.
• Space Management: Oversee the effective use of store space, ensuring that goods are stored efficiently and are easily accessible.
• Technology Utilization: Leverage warehouse management systems (WMS), barcode scanners, or RFID technology to track inventory, improve accuracy, and streamline the receiving process.

Collaboration with Other Departments:

• Cross-Department Communication: Coordinate with other departments such as procurement, inventory control, logistics, and shipping to ensure smooth flow and timely processing of incoming goods.
• Problem-Solving: Work with other teams to address any issues that may arise during the receiving process, such as discrepancies, shipping delays, or damaged goods.

Inventory Management:

• Stock Replenishment: Ensure that received goods are promptly placed into inventory and replenished as needed, maintaining accurate stock levels.

Specialized Knowledge Application:

• Subject Matter Expertise: Provide technical or specialized expertise in the team’s area of focus, whether it’s a specific service, product, or skillset.
• Problem Solving: Act as the go-to person for solving complex issues that require in-depth knowledge or advanced problem-solving techniques within the specialty.

Strategy Development and Execution:

• Goal Setting: Establish clear, measurable goals and objectives for the team that align with broader organizational strategies.
• Project Planning: Oversee the planning and execution of specialized projects, ensuring that resources are appropriately allocated, timelines are met, and budgets are adhered to.
• Innovation: Drive innovation within the specialty area by researching new trends, technologies, or methodologies to improve team performance and deliver enhanced results.

Operational Efficiency and Process Improvement:

• Workflow Optimization: Ensure efficient workflows and processes are in place to maximize team productivity, minimize errors, and maintain high-quality standards.
• Process Standardization: Develop and implement best practices, standard operating procedures (SOPs), and guidelines that the team follows to ensure consistency and high-quality outcomes.
• Continuous Improvement: Continuously assess and refine processes within the specialty area to enhance operational efficiency, reduce waste, and improve outcomes.

Client or Customer Relationship Management:

• Customer Interaction: For customer-facing specialties, the team leader is responsible for maintaining strong relationships with clients, ensuring that their needs are met and exceeded.
• Service Quality: Ensure the team delivers high-quality service, responds promptly to client requests, and resolves issues efficiently to maintain high levels of customer satisfaction.
• Customization: Work with clients or internal stakeholders to tailor solutions specific to their unique requirements or challenges within the specialty.

Project Management and Execution:

• Planning: Develop detailed project plans, including timelines, budgets, and resource requirements for remodeling projects.
• Execution: Ensure that the remodeling projects are executed according to the plan, monitoring progress, adjusting schedules and resources as necessary.
• Problem Solving: Address any challenges or issues that arise during the project, including unforeseen delays, budget overruns, or material shortages.

Team Leadership and Coordination:

• Team Management: Lead and supervise a team of contractors, technicians, and other staff involved in the remodeling project, ensuring effective teamwork and communication.
• Training and Development: Provide ongoing training to team members on safety, new techniques, or tools, and ensure their development in the remodeling field.
• Motivation: Keep the team motivated and focused on delivering quality results by fostering a positive work environment.

• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.

• Sales Manager: Responsibilities included: training, inventory management, and scheduling
• Keeping employees engaging with our guest
• While providing positive guest interactions

• Maintain records of patient care and discuss observations with supervisor
• Provide patient with help in and out of beds, baths and automobiles