Summary
Overview
Work History
Education
Skills
Achivements
Languages
Timeline
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Evelyn Rosas

Saratoga Springs,UT

Summary

Results-driven Senior Banker with expertise in sales strategies and team collaboration. Successfully resolved customer complaints while training new staff, contributing to improved service delivery and client trust.

Overview

2
2
Languages
2
2
years of professional experience

Work History

Officer, Senior Banker

Bank of America
Saratoga Springs, Utah
07.2025 - Current
  • Handled customer complaints and referred complex issues to management.
  • Supported training new staff on bank protocols and customer service standards.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Resolved customer complaints regarding banking products or services in a timely manner.
  • Developed and maintained strong relationships with clients to enhance trust.

Relationship Banker

Bank of America
Saratoga Springs, Utah
03.2024 - 07.2026
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Managed daily operational tasks in branch to ensure smooth service delivery.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.

Education

High School Diploma -

San Lucas
Venezuela
07-2020

Bachelor of Science - Business

UVU
UTAH
08-2026

Skills

  • Team collaboration
  • Sales strategies
  • Conflict resolution
  • Customer relationship management
  • Coaching
  • Team leadership
  • Influencing others

Achivements

  • Selected as Backup Leader while serving as a Relationship banker.
  • Consistently ranked among the top 3 nationwide in Partner Referrals.
  • Earned officer title.
  • Selected multiple times as Peer mentor, including being chosen to remotely support Relationship bankers for the opening of new financial centers.

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Officer, Senior Banker

Bank of America
07.2025 - Current

Relationship Banker

Bank of America
03.2024 - 07.2026

High School Diploma -

San Lucas

Bachelor of Science - Business

UVU
Evelyn Rosas