Evelyn Ruiz
Covina ,CA
Summary
Dedicated Police Service Representative with over 17 years of experience in public safety dispatch. Proficient in managing officer service requests, incident report generation, and providing exceptional customer service. Detail oriented and highly motivated professional with excellent communication skills and a strong commitment to teamwork. Known for effective time management, quick learning ability, and consistently meeting deadlines. Eager to contribute to the Finance Department by delivering accurate, high-quality work and going above and beyond to support departmental goals.
Overview
18
18
years of professional experience
Work History
Police Service Representative
City of Los Angeles
Los Angeles, California
03.2008 - Current
- Over 17 years of full-time experience as a Public Safety Dispatcher, utilizing Computer-Aided Dispatch (CAD) systems to coordinate police response and process 911 emergency calls for the City of Los Angeles.
- Managed officer service requests including tow services, rescue ambulances, street repairs, homeless outreach assistance, and mental health response personnel.
- Served 1.5 years in the Communications Division Timekeeping Unit, maintaining accurate employee time records and processing overtime hours.
- Generated and analyzed reports including sick audits, biweekly overtime, civilian daily overtime averages, and monthly civilian/sworn overtime allotments using Microsoft Excel.
- Highly proficient in Microsoft Excel, Microsoft Office 365, and Microsoft Access.
Education
Some College (No Degree) - Business Administration
University of California Riverside
Riverside, CASkills
- Computer-aided dispatch
- Paperwork processing
- Teamwork skills
- Data entry
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Public safety procedures
- Timekeeping management
- Data analysis
- Customer relationship management
- Critical thinking
- Adaptability
- Organizational skills
- Excellent communication
- Proficient in Excel
- Proficient in Microsoft Office 365
- Active listening
- Typing speed is 75 wpm
- Stress tolerance
- Data entry proficiency
- Multitasking and prioritization
Languages
Spanish
Full Professional
Timeline
Police Service Representative
City of Los Angeles
03.2008 - Current
Some College (No Degree) - Business Administration
University of California Riverside