Evelyn Serrano
Perris,CA
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Caregiver, Special Needs
Cole Vocational Services
06.2018 - Current
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Maintained detailed records of clients'' progress towards personal goals, sharing updates regularly with families and healthcare.
- Enhanced patient well-being by providing compassionate and attentive care.
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
Commercial Cleaner
Ana’s HouseCleaning
03.2011 - 06.2014
- Maintained clean, neat, and professional entrances.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Medical Appointment Scheduler
East Valley Community Health Center
08.2008 - 08.2010
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
Education
Diploma -
Centennial High School
Corona, CA2004
Skills
- Schedule Management
- Service Documentation
- Heartsaver CPR AED (CPR AED)
- Relationship Building
- Safety Compliance
- Client Records Management
Languages
Spanish
Native or Bilingual
Timeline
Caregiver, Special Needs
Cole Vocational Services
06.2018 - Current
Commercial Cleaner
Ana’s HouseCleaning
03.2011 - 06.2014
Medical Appointment Scheduler
East Valley Community Health Center
08.2008 - 08.2010
Diploma -
Centennial High School