Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Shea

Delray Beach,FL

Summary

Adaptable individual with a background in customer service and front desk operations. Known for strong teamwork and problem-solving skills, ready to improve service delivery and elevate customer experiences.

Overview

6
6
years of professional experience

Work History

Front Desk Volunteer

Boca Helping Hands
08.2026 - Current
  • Greeted and assisted volunteers and staff, ensuring a friendly environment.
  • Managed incoming calls, providing accurate information and directing inquiries to appropriate staff.
  • Organized and maintained front desk operations, enhancing overall efficiency of volunteer services.

Shift Leader

Candle Land Miami
08.2025 - 09.2026
  • Led hands on candle making and floral bouquet workshops, guiding up to thirty customers while providing an engaging and welcoming experience.
  • Managed daily operations to ensure efficient shift transitions and optimal team performance.
  • Trained new staff on product knowledge, customer service standards, and operational procedures.
  • Oversaw inventory management, ensuring stock levels met demand while minimizing waste.
  • Collaborated with team members to enhance customer experience through effective communication and service delivery.
  • Assisted in scheduling staff shifts to align workforce availability with peak business hours.

Server

Red Heat Tavern
09.2020 - 05.2022
  • Delivered exceptional customer service in fast paced environment, enhancing guest satisfaction and loyalty.
  • Assisted with training new servers on menu knowledge and service protocols, fostering team efficiency.
  • Collaborated with kitchen staff to ensure quality control and adherence to food safety standards.

Education

Associate of Science - Marketing

Florida Atlantic University
Boca Raton, FL
05.2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Reliability

Timeline

Front Desk Volunteer

Boca Helping Hands
08.2026 - Current

Shift Leader

Candle Land Miami
08.2025 - 09.2026

Server

Red Heat Tavern
09.2020 - 05.2022

Associate of Science - Marketing

Florida Atlantic University

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