Evelyn Silverman

• Running sales floor operations, ensuring customers needs are met and all merchandise is well stocked.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Performed closing and opening procedures by counting cash drawers, preparing store for the day, reviewing standards and supervising staff.
• Monitored associates throughout each shift by delegating tasks and supervising operations to maintain optimal store performance.
• Evaluated data on stock levels, customer sales, assessed trends and reported on findings to help senior management make effective operational decisions.
• Increased store sales by creating visually appealing merchandise displays and product placements.
• Supported store operations during peak hours, managing high volumes of customers.
• Met sales targets consistently for each shift.
• Mentored junior staff, helping them develop skills to advance within the company.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.

• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Coordinated resolution of issues with warehouses, sales brokers and carriers.
• Processed purchase orders according to internal policies, verifying factors such as on-time delivery, minimal cost sourcing and weight compliance.
• Applied Type data analysis techniques to detect and resolve supply chain and workflow interruptions.

Assembled and arranged brand new office furniture for new office space.

Coordinated

• Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
• Worked with vendors to schedule daily pickups and weekly deliveries.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Generated, distributed and filed copies of all billing paperwork.