EVELYN SMEYERS
Dublin,California
Summary
I'm a organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in conflict resolution and with over 20 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction and I take pride in my work.
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ashley Furniture Homestore
Dublin, CA
02.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge to enhance customer purchasing decisions and satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Trained new staff on company policies, service standards, and CRM tools.
- Developed strategies to streamline complaint resolution processes for increased efficiency.
- Collaborated with sales team to address customer needs and improve service delivery.
- Analyzed service metrics to identify areas for improvement and implement solutions effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Certified Loan Signing Agent
Self Employed Services
Dublin, CA
12.2020 - Current
- Supported Loan Officers with new and past clients' needs to lock loans and increase monthly production.
- Interacted with clients to prepare necessary documentation.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Met with clients in various environment to witness signings.
- Supported timely and accurate administrative task completion.
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Maintained clean reception area to promote positive, professional environment for clients.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Advised regarding delays and special circumstances.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Daycare Owner/Operator
Self-employeed
Dublin, CA
02.2008 - 08.2020
- Maintained accurate accounting of tuition and operating reports.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
- Modernized instructional plans and educational approaches to enhance student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
- Monitored students' progress and provided students and teachers with assistance in resolving problems.
- Reviewed curriculum to evaluate success and recommend and implement changes.
Education
No Degree - Computer Typography And Composition
Laney College
Oakland, CANo Degree - Real Estate
ALLIED REAL ESTATE
ONLINEHigh School Diploma -
Castro Valley Adult School
Castro Valley, CASkills
- Team Building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- De-escalation techniques
- Clerical support
- Filing
- Dispute resolution
- Account updating
- Recordkeeping strengths
- Office equipment proficiency
- Excellent Communication
- Multitasking Abilities
- Analytical and Critical Thinking
- Organization and Time Management
- Self-Motivated
- Data Entry
- MS Office
- Attention to Detail
- Problem-Solving
- First Aid/CPR
- Good Telephone Etiquette
Certification
- Licensed Real Estate Agent
- Certified Notary Public
Timeline
Customer Service Representative
Ashley Furniture Homestore
02.2022 - Current
Certified Loan Signing Agent
Self Employed Services
12.2020 - Current
Daycare Owner/Operator
Self-employeed
02.2008 - 08.2020
No Degree - Real Estate
ALLIED REAL ESTATE
High School Diploma -
Castro Valley Adult School
No Degree - Computer Typography And Composition
Laney College