Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Smith

Victorville,CA

Summary

Accomplished professional with a proven track record at American Airlines, adept in safety awareness and management, and excelling in customer service. Leveraged cultural competency and active listening to enhance passenger satisfaction and resolve complex issues, significantly improving client employability and satisfaction through strategic relationship building and effective problem resolution.

Overview

2022
2022
years of professional experience

Work History

Flight Attendant

American Airlines
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Employment Specialist

County of San Bernardino
02.2019 - 02.2022
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.

Eligibility Specialist

County of San Bernardino
03.2008 - 02.2019
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Resolved discrepancies with client applications to verify eligibility.

Education

Human Resources -

Ashford University
San Diego, CA

Skills

    Cultural Competency

    Data Analysis and Reporting

    Active Listening

    Customer Service

    Relationship Building

    Safety Awareness and Management

    Problem Resolution

    Training and Development

    Excellent Time Management

Timeline

Employment Specialist

County of San Bernardino
02.2019 - 02.2022

Eligibility Specialist

County of San Bernardino
03.2008 - 02.2019

Flight Attendant

American Airlines

Human Resources -

Ashford University

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Evelyn Smith