Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Morine Powell

Concord,NH

Summary

Dynamic Medical and Legal Interpreter with extensive experience at Language Bank, excelling in simultaneous interpretation and cultural competency. Proven ability to facilitate clear communication in high-stakes environments, ensuring patient advocacy and legal clarity. Recognized for exceptional attention to detail and effective collaboration with diverse teams to optimize outcomes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Flight Attendant

American Airlines
Boston, MA
05.2023 - Current
  • Deliver exceptional in-flight service to ensure passenger comfort and satisfaction.
  • Conduct pre-flight safety checks and demonstrated safety procedures to passengers.
  • Assist passengers with boarding and deplaning efficiently and courteously.
  • Manage the cabin environment by monitoring temperature, lighting, and cleanliness.
  • Respond promptly to passenger inquiries and resolved issues during flights.
  • Collaborate with crew members to execute emergency protocols effectively.
  • Educate passengers on in-flight amenities and provided meal service options.
  • Attend trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrate proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.

Medical and Legal Interpreter

Language Bank
Manchester, USA
04.2012 - Current
  • Coaching new Interpreters as they prepare for the Interpreter exam
  • Contributed to interpreting of local schools documents for Working from Home, in person interpreting at hospitals, legal, and social environments.
  • Exceptional verbal, written, and interpersonal communication.
  • Facilitate clear communication between patients and healthcare providers.
  • Translate medical documents and patient information accurately.
  • Assist in navigating healthcare systems for diverse client needs.
  • Collaborate with medical staff to ensure understanding of treatment plans.
  • Adapt interpretation styles to meet cultural and linguistic needs of clients.
  • Provide simultaneous interpretation for medical appointments, surgeries and consultations.
  • Interpret complex medical terminology accurately between languages.
  • Keep up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
  • Interpret legal documents for clients in court and administrative hearings.
  • Collaborate with legal teams to prepare for trials and depositions.
  • Maintain confidentiality while handling sensitive legal information.
  • Communicate effectively with individuals who had limited English proficiency about their rights and responsibilities under the law.
  • Act as a liaison between attorneys representing different sides of a case during negotiations outside the courtroom setting.
  • Explain technical terms used in legal documents such as contracts or pleadings in plain language for non-English speaking individuals.
  • Assist attorneys, court personnel, witnesses, clients and other parties in communicating effectively during litigation.
  • Serve as an impartial interpreter for both sides in civil disputes or criminal proceedings.

Certified Pharmacy Technician

PillPack Inc.
Manchester, USA
07.2019 - 02.2021
  • Providing support to my team by answering questions so they are able to assist the customer in a timely manner.
  • Facilitated on ways to help the transfer team prepare for the URAC audit.
  • Processed prescription medications for timely patient delivery.
  • Managed inventory levels and restocked medications as needed.
  • Assisted pharmacists with medication therapy management consultations.
  • Ensured compliance with safety standards and regulatory requirements.
  • Handled customer inquiries and provided medication information effectively.
  • Maintained accurate patient records within the pharmacy database system.
  • Collaborated with healthcare professionals to optimize patient care plans.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Performed administrative duties such as filing, data entry, answering phones.

Education

Bachelor of Science - International Business

Southern New Hampshire University
Hooksett, NH
02.2022

Skills

  • Medical interpretation
  • Legal terminology
  • Simultaneous interpretation
  • Document translation
  • Cultural competency
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Research skills
  • Time management
  • Active listening
  • Problem solving
  • Patient advocacy
  • Memory retention
  • Continuing education
  • Note-taking techniques
  • Interpretation equipment proficiency
  • Language fluency
  • Courtroom procedures
  • Ethical standards adherence
  • Cross-cultural communication
  • Legal document translation
  • Case presentation
  • Environmental laws and litigation
  • Professionalism
  • Multitasking
  • Microsoft office and docusign
  • Hearings and depositions

Certification

Certified Pharmacy Technician (CPhT), 03/19

Medical Interpreter Certification 4/12

Legal and Court Interpretation Certificate 9/21

Languages

English
Native/ Bilingual
Swahili
Native/ Bilingual
Luo
Professional
German
Professional
French
Limited

Timeline

Flight Attendant

American Airlines
05.2023 - Current

Certified Pharmacy Technician

PillPack Inc.
07.2019 - 02.2021

Medical and Legal Interpreter

Language Bank
04.2012 - Current

Bachelor of Science - International Business

Southern New Hampshire University

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