Stephanie Burrow
Columbus,OH
Summary
At Republic Airways Holdings Inc, I helped spearhead the integration of both the Safety and Standards and Flight Attendant Support Teams, enhancing team efficiency by developing key procedures and mentoring programs. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Flight Attendant
Republic Airways Holdings Inc
04.2006 - Current
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Used excellent customer service skills in addressing passengers' needs.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Answered passenger questions and provided solutions to issues arising during flights.
- Responded to passenger emergencies to provide first aid.
- Resolved passenger conflicts and medical emergencies during flights.
- Assisted passengers in boarding and deplaning aircraft.
Flight Attendant Support Team Lead
Republic Airways Holdings Inc
12.2018 - Current
- Safety and Standards and Inflight Support Team were merged. Maintained all task previously assigned to Standards Team Lead.
- Monitor all electronic communications, including fields phone calls, Teams messages, emails and text messages daily.
- Lead and assist roughly 80 team members.
- Develop and teach curriculum to both Initial and Recurrent for FAST.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Monitor FAs entering Special Tracking under AQP.
- Cultivated positive rapport with fellow employees to boost company morale and promote productive team members.
- Review all incoming documents for OEs. Including asking for and receiving corrections.
- Ensure every OE meets the minimum regulatory requirement.
- Assist in scheduling/rescheduling OEs. Including OE notifications.
- Diagnosed and troubleshot all technically issues for team. Including app development and testing.
- Researched and identified solutions to technical problems.
- Presented Initial new hire presentation for every class.
- Review, ask for corrections and accept all regulation paperwork for OEs.
- Maintained tracking and data systems for all of FAST.
- Manage FOX Systems for Evaluations.
- Maintain and build all schedules for Announced and Unannounced evaluations. Including office days for follow up mentoring.
- Ensure all paperwork for all FOX evaluations has been received and dropped for pay.
- Ensure Flight Attendants receiving evaluations are eligible.
- Create and maintain all form letters, standard verbiage documents and templates used during mentor process.
- Managed pre-awards for Team ensuring balanced monthly coverage.
- Weekly team communications.
- Maximized performance by monitoring activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
Safety and Standards Team Lead
Republic Airways Holdings Inc
02.2015 - 12.2018
- Instrumental in creating and launching the Safety and Standards team comprised of Mentors and Observers.
- Developed and maintained curriculum for onboarding both primary roles for Mentors and Observers.
- Onboarded all new team members.
- Lead and coached team members in techniques necessary to complete job tasks.
- Over saw both the Observers conducting the unannounced evaluations and the follow up mentoring process.
- Ensured team continued to grow knowledge regularly, training, and mentoring individuals.
- Devised and implemented processes and procedures to streamline operations.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provide optimal coverage and support to meet teams needs.
- Managed and built schedules. Ensuring a balance of coverage.
- Created and managed project plans and timelines.
- Developed effective improvement plans in alignment with core values.
- Gathered, organized and input information into digital database.
- Monitored all electronic communications, including fields phone calls, Skype messages, emails and text messages daily.
Inflight Support Specialist
Republic Airways Holdings Inc
05.2013 - 12.2018
- Conducted numerous Initial Operating Experience
- Conducted several Inflight Support Evaluations
- Conducted hundreds of Unannounced Evaluations
- Attended Annual Inflight Support Specialist Training
Education
Bachelor of Science - Criminal Justice Administration - Minor CSI
Missouri Southern State University
Joplin Missouri12.2005
Skills
- Informed Decision-Making
- Documentation and Analysis
- Schedule Management for Training
- Microsoft Office 365 proficiency
- Collaborative Teamwork
- Risk Management Procedures
- Recruiting and Interviewing
- Procedure Development and Implementation
- Data Interpretation
- Leadership in Team Dynamics
- Proficient Verbal and Written Communication
- Detail-Oriented Data Input
Timeline
Flight Attendant Support Team Lead
Republic Airways Holdings Inc
12.2018 - Current
Safety and Standards Team Lead
Republic Airways Holdings Inc
02.2015 - 12.2018
Inflight Support Specialist
Republic Airways Holdings Inc
05.2013 - 12.2018
Flight Attendant
Republic Airways Holdings Inc
04.2006 - Current
Bachelor of Science - Criminal Justice Administration - Minor CSI
Missouri Southern State University
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