Margaret Tonga
South Jordan
Summary
Clinical Mental Health Counseling applicant with professional experience in trauma prevention, special education support, and high-stress crisis environments. Skilled in group facilitation, behavioral observation, and culturally responsive communication across diverse populations. Motivated to pursue advanced clinical training focused on trauma-informed therapy for children and adolescents
Overview
7
7
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Salt Lake City
07.2022 - Current
- Managed high-stress and crisis situations through rapid assessment and effective de-escalation techniques.
- Provided emotional support to passengers during anxiety, medical events, or conflicts to ensure overall passenger well-being.
- Demonstrated cultural responsiveness while serving diverse domestic and international populations, enhancing passenger satisfaction.
- Maintain strict confidentiality and safety compliance in high-pressure environments
Prevention Specialist - Human Trafficking
Granite School District
Salt Lake City
08.2020 - 05.2022
- Co-developed and implemented age-appropriate human trafficking prevention curriculum for students in 2nd, 5th, 7th, and 9–12th grades.
- Facilitated psychoeducational classroom groups addressing exploitation, consent, online safety, and help-seeking behaviors.
- Adapted curriculum to align with developmental readiness and emotional capacity across grade levels.
- Created psychologically safe environments for discussions of sensitive topics.
- Identified and reported safety concerns in accordance with mandated reporting guidelines.
- Collaborated with educators, administrators, and community partners to support at-risk youth.
Special Education Support Professional
Granite School District
Salt Lake City
08.2019 - 05.2022
- Delivered tailored academic and behavioral support to students with developmental and emotional disabilities in classroom settings. disabilities.
- Provided individualized academic and behavioral support to students with developmental and emotional
- Utilized de-escalation strategies to support emotional regulation and classroom engagement.
- Conducted behavioral observation to document student progress, informing strategies for personalized support.
- Maintained consistent communication with educators and support staff to collaboratively address and adapt to student needs.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT05-2021
Bachelor of Science - Family, Community And Human Development
University of Utah
Salt Lake City, UT05-2021
Skills
- Crisis de-escalation
- Trauma-informed communication
- Group facilitation
- Trauma-informed care
- Mandated reporting procedures
- Multidisciplinary collaboration
- Behavioral observation and documentation
- Cultural humility and responsiveness
- Ethical decision-making
Timeline
Flight Attendant
Delta Air Lines
07.2022 - Current
Prevention Specialist - Human Trafficking
Granite School District
08.2020 - 05.2022
Special Education Support Professional
Granite School District
08.2019 - 05.2022
Bachelor of Science - Psychology
University of Utah
Bachelor of Science - Family, Community And Human Development
University of Utah