Kimberly San Andres
Fort Worth,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
Minneapolis, Minnesota
03.2026 - Current
- Ensured passenger safety through pre-flight briefings and safety demonstrations.
- Provided excellent customer service by addressing passenger inquiries and concerns.
- Collaborated with crew members to maintain cabin cleanliness and order.
- Responded promptly to in-flight emergencies following established protocols.
- Conducted post-flight inspections to ensure compliance with safety standards.
- Maintained up-to-date knowledge of airline policies and procedures for effective service.
Customer Service Representative
DaBella
Dallas, USA
03.2025 - 03.2026
- Boosted customer retention by 15% through tailored support solutions and proactive follow-ups.
- Managed 70+ daily inbound inquiries via phone and email, maintaining a 95% CSAT score.
- Resolved escalated complaints using Salesforce, coordinating across 60 markets in 50 states.
- Delivered omni-channel support (phone, email, chat) ensuring SLA compliance and timely resolution.
- De-escalated high-stress customer issues with professionalism, preserving brand reputation.
Senior Customer Service Representative
FedEx
Grand Prairie, USA
02.2022 - 03.2025
- Acted as a liaison between customers and internal teams to resolve shipping discrepancies, lost packages, and delivery delays.
- Supervised and coached 3 team members, improving team accuracy and efficiency by 20%.
- Collaborated with operations to ensure compliance with FedEx policies and smooth handling of priority shipments.
- Leveraged ESRG and FedEx Insights tools to track shipment data and identify process improvement opportunities.
- Provided training on updated systems and policies, enhancing team knowledge and service quality.
- Strengthened customer loyalty through proactive communication and effective problem-solving.
Customer Service Representative
FedEx
Irving, USA
10.2021 - 02.2022
- Promoted premium shipping services, achieving a 10% increase in expedited sales.
- Maintained professionalism under pressure, efficiently resolving customer disputes.
- Leveraged product knowledge to recommend tailored shipping solutions.
- Built strong rapport through active listening and empathetic communication.
- Documented customer interactions to enhance tracking and ensure follow-up.
- Processed international shipments in compliance with customs regulations using WorkBench.
Education
Associate of Arts - Nursing
Tarrant County College
Hurst, TXSkills
- Customer service excellence
- Crisis management
- Conflict de-escalation
- Escalation handling
- Safety protocols
- High-pressure multitasking
- Time management
- Team collaboration
- Workflow optimization
- Regulatory compliance
- CRM systems (Salesforce, WorkBench, ESRG, EOPS)
- Payment processing
Timeline
Flight Attendant
SkyWest Airlines
03.2026 - Current
Customer Service Representative
DaBella
03.2025 - 03.2026
Senior Customer Service Representative
FedEx
02.2022 - 03.2025
Customer Service Representative
FedEx
10.2021 - 02.2022
Associate of Arts - Nursing
Tarrant County College