EMMA QUINTANILLA
Aubrey
Summary
Knowledgeable Flight attendant with a solid background in delivering exceptional passenger service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Envoy Airlines
Dallas, TX
12.2025 - Current
- Delivered exceptional customer service by addressing passenger inquiries and concerns promptly.
- Ensured compliance with safety regulations during pre-flight and in-flight procedures.
- Coordinated cabin preparation, including inventory management of supplies and equipment.
- Trained new flight attendants on safety protocols and customer service standards.
- Monitored passenger behavior to ensure compliance with airline policies throughout flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Bartender and Server
Prairie House Restaurant
Crossroads, TX
05.2020 - Current
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Checked customer identification to verify age requirements for alcohol purchases.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
Family Babysitter
Self Employed Services
Oak Point, TX
03.2023 - Current
- Responded appropriately to behavior issues that arose between siblings or other family members.
- Helped older children with their chores like making beds and tidying up their rooms.
- Read books to the kids before bedtime or during quiet time.
- Put babies down for naps or bedtime routines following parent's instructions.
- Prepared meals according to instructions given by parents.
- Kept track of daily activities of the children including meals eaten, naps taken.
- Communicated regularly with parents about any changes in routine or behavior observed in their child and children.
Server
Sunny Street Cafe
Little Elm, TX
01.2021 - 01.2023
- Uphold high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
Cashier
Rice Pot Asian Cuisine
Crossroads, TX
04.2018 - 05.2022
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Built and maintained positive working relationships with co-workers.
Education
Some College - General Studies
North Central Texas College
TXHigh School Diploma - undefined
Ray Braswell High School
TX05.2022
Skills
- Communication skills
- Multitasking and time management
- Team collaboration
- Safety awareness
- Customer service
- Customer service excellence
- Attention to detail
- Problem solving
- Cultural sensitivity
- Responsible alcohol service
- First aid
- Emergency procedures
Accomplishments
- Event Bartending
- Customer Satisfaction Award
Certification
- Food Handlers Certified
- TABC license
LANGUAGES
English - Fluent
Spanish - Conversational
AWARDS
- Perfect Attendance Recognition
- Volunteer for Community
Timeline
Flight Attendant
Envoy Airlines
12.2025 - Current
Family Babysitter
Self Employed Services
03.2023 - Current
Server
Sunny Street Cafe
01.2021 - 01.2023
Bartender and Server
Prairie House Restaurant
05.2020 - Current
Cashier
Rice Pot Asian Cuisine
04.2018 - 05.2022
High School Diploma - undefined
Ray Braswell High School
Some College - General Studies
North Central Texas College