Alexandria Southerland
Miami
Summary
High-performing Flight Attendant with 5+ years of experience across Mainline and Regional operations. Expert in long haul international service and qualified on a diverse fleet including aircraft on both Boeing and Airbus. Proven track record of delivering Safe, Caring, and Dependable service while navigating complex international operations and high volume hospitality environments. Committed to upholding the highest standards of FAA compliance and Crew Resource Management to ensure an exceptional global passenger experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Flight Attendant
American Airlines
Miami, FL
06.2022 - Current
- Delivered exceptional customer service while ensuring passenger safety and comfort during flights.
- Collaborated with crew members to enhance in-flight service delivery and resolve passenger inquiries.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained active safety qualifications and operational proficiency across a diverse fleet including Boeing 737, 777, 787 as well as Airbus A321 and 319.
- Facilitated high-end, multi-phase service delivery in Main cabin and Business class on long haul international routes, collaborating with crew members to meet the needs of a diverse, global passenger base while maintaining a safe and caring environment.
Flight Attendant
Republic Airways
Louisville, KY
08.2021 - 04.2022
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Promoted safe and efficient operations through Crew Resource Management and effective communication with the flight deck.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Server/Head Bartender
Ramiro’s
Louisville, KY
03.2021 - 03.2022
- Delivered fast paced, high quality service in a demanding environment, managing multiple priorities while maintaining a "Customer first" attitude.
- Oversaw daily operations, maintaining cleanliness and organization in dining areas.
- Cultivated warm relationships with regular customers.
- Handled high volume cash and credit transactions with 100% accuracy, mirroring the responsibility of in flight sales.
Flight Attendant
Mesa Airlines
Houston, TX
05.2019 - 03.2021
- Successfully completed rigorous FAA mandated New Hire training, maintaining a comprehensive understanding of emergency protocol, evacuation procedures, and first-aid/CPR
- Maintained an exemplary attendance and reliability record
- Managed in-flight inventory and galley organization on high frequency regional routes.
Education
Some College Coursework Completed - Communications
University of Louisville
Louisville, KYSkills
- FAA Safety and Regulatory compliance
- Emergency Procedures and Evacuation
- Aircraft Familiarity: Boeing 737, 777, 787 and Airbus a321, a319
- Crew Resource Management
- In-Flight Medical Response
- Conflict De-escalation
- International Service Protocol
- High-Volume Hospitality
- Cultural Sensitivity
- Crisis Management
Certification
- FAA Certification
- CPR/ AED/ First Aid Certification
Timeline
Flight Attendant
American Airlines
06.2022 - Current
Flight Attendant
Republic Airways
08.2021 - 04.2022
Server/Head Bartender
Ramiro’s
03.2021 - 03.2022
Flight Attendant
Mesa Airlines
05.2019 - 03.2021
Some College Coursework Completed - Communications
University of Louisville