Christopher Punzalan
United Airlines
Las Vegas,NV
2027
years of professional experience
Customer-Focused Professional experienced in commercial aviation, government operations, regulatory compliance, airport security, and financial services. Achieved trust-building and safety assurance in high-pressure environments through effective conflict resolution and cross-functional collaboration. Focused on strategic planning and project management to enhance operational processes and achieve optimal results.
Work History
Flight Attendant
4 Years 1 Month- Ensure the safety, security, and comfort of passengers by enforcing FAA regulations and performing all required safety procedures.
- Delivered exceptional customer service by addressing diverse passenger needs in fast-paced, high-pressure environments.
- Respond confidently to onboard medical events, emergencies, delays, and customer concerns while maintaining professionalism and composure.
- Collaborated with pilots and cabin crew to streamline flight operations and ensure regulatory compliance.
- Adapt quickly to changing schedules, weather disruptions, and operational challenges while maintaining an outstanding passenger experience.
- Built positive relationships with travelers from diverse cultural backgrounds through effective communication and personalized hospitality.
Social Services Program Specialist I
- Managed Medicaid Fair Hearing requests while ensuring compliance with state and federal regulations.
- Coordinated hearings with attorneys, healthcare providers, state agencies, and recipients to ensure effective communication and resolution.
- Reviewed legal documentation and evidence for accuracy and compliance with policies, contributing to informed decision-making.
- Prepared hearing documentation and assisted legal staff, ensuring all necessary materials were organized and accessible during hearings.
- Maintained strict deadlines while managing multiple complex cases simultaneously.
Family Services Specialist II – Business Process Analyst Test Assist
- Facilitated user acceptance testing (UAT) for statewide technology initiatives to ensure system functionality.
- Created testing scenarios, documented system defects, and partnered with project teams to enhance system performance.
- Conducted training for staff members and supported project planning, implementation, and reporting activities.
Family Services Specialist I/II
- Determined eligibility for SNAP, Medicaid, and TANF programs by interpreting complex federal and state regulations, ensuring clients received necessary support.
- Conducted interviews and analyzed documentation to provide case management services, fostering trust and understanding with clients.
- Educated clients on available resources while maintaining accurate case documentation, facilitating access to essential services.
Transportation Security Officer
- Frequently served as Acting Lead Transportation Security Officer, coordinating checkpoint operations and supporting frontline staff.
- Detected prohibited items through advanced screening technology, enhancing passenger safety and compliance with regulations.
- Acted as Lead Transportation Security Officer, coordinating checkpoint operations and ensuring effective support for frontline staff.
Vault Teller Supervisor
- Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines.
- Built strong relationships with external partners to secure resources and support necessary for program success.
Claims Service Adjuster
- Implemented process improvements that streamlined operations and increased service delivery.
- Facilitated workshops to educate community partners on health care financing policies.
- Managed program documentation, ensuring accuracy and adherence to regulatory standards.
- Led cross-functional teams in project planning, execution, and evaluation of outcomes.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
Loan Documents Specialist III
- Established a robust system for tracking and reporting on key performance indicators, allowing for a data-driven approach to program enhancements.
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation.
- Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
- Led a cohesive team of specialists in executing tasks according to established timelines and milestones, resulting in timely completion of deliverables.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
Branch Support Representative
1 Year 1 Month- Coordinated program initiatives to enhance health care access and efficiency.
- Analyzed data to identify trends and support policy development.
- Collaborated with stakeholders to ensure compliance with state regulations.
- Developed training materials for staff on program protocols and procedures.
- Assisted members with account inquiries and transaction requests, ensuring prompt service delivery.
- Collaborated with team members to resolve customer issues, enhancing overall member satisfaction.
- Conducted account maintenance tasks, ensuring data accuracy and integrity within systems.
Education
High School Diploma
High School Diploma
Skills
FAA Safety & Regulatory Compliance
Emergency Response
Customer Service Excellence
Conflict resolution
Public communication
Safety Management
Policy compliance
Leadership
Project Coordination
Documentation management
Safety Reporting
Time Management
Microsoft Office Suite
Public Relations
Timeline
Flight Attendant
United Airlines
07.2022 - CurrentRead More
Branch Support Representative
Pentagon Federal Credit Union
06.2014 - 07.2015Read More
University of Guam
High School Diploma
Read More
Transportation Security Officer
Transportation Security Administration (TSA)
Read More
Family Services Specialist I/II
State of Nevada – Division of Welfare and Supportive Services
Read More
Family Services Specialist II – Business Process Analyst Test Assist
State of Nevada – Division of Welfare and Supportive Services
Read More
Social Services Program Specialist I
State of Nevada – Division of Health Care Financing & Policy
Read More
Vault Teller Supervisor
MoneyTree, Inc.
Read More
Claims Service Adjuster
CSAA Insurance Auto Group
Read More
Loan Documents Specialist III
Wells Fargo (Randstad)
Read More
Kagman High School
High School Diploma
Read More