Lahafeeza Gricela Bain
Hollywood
Summary
Assisted passengers with safety protocols and emergency procedures. Supported team members in delivering personalized service to enhance travel experiences. Collaborated effectively with colleagues to maintain smooth operations throughout flights.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Frontier Airlines
Miami, FL
02.2024 - Current
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Responded to medical emergencies as needed during flights.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Customer Service Representative
Convey Health
Pembroke Pines
09.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Walgreens
Pembroke Pines
09.2021 - 11.2021
- Updated system with order specifics and customer details, preferences, and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Collected deposits or payments and arranged for billing.
Customer Service Representative
Nova Health
Pembroke Pines
07.2019 - 06.2020
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Collected deposits or payments and arranged for billing.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Vista Healthcare
Hollywood
02.2016 - 09.2017
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Medical Radiologic Technology
Cambridge College of Healthcare & Technology
Delray Beach, FLSkills
- Administered first aid to individuals in need Assisted in maintaining a safe environment during emergencies Supported team members in responding to medical incidents effectively
- Assisted in understanding and applying FAA regulations to ensure compliance Supported teams in maintaining safety standards and operational efficiency Aided in the preparation of documentation related to regulatory requirements
- Directed emergency response coordination efforts to ensure timely and effective crisis management
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Administered adult AED and CPR to individuals in emergency situations Supported team members in maintaining readiness for medical emergencies Participated in training sessions to enhance emergency response skills
- Developed and implemented comprehensive emergency procedures to ensure safety and compliance
Timeline
Flight Attendant
Frontier Airlines
02.2024 - Current
Customer Service Representative
Convey Health
09.2022 - 02.2023
Customer Service Representative
Walgreens
09.2021 - 11.2021
Customer Service Representative
Nova Health
07.2019 - 06.2020
Customer Service Representative
Vista Healthcare
02.2016 - 09.2017
Medical Radiologic Technology
Cambridge College of Healthcare & Technology