Jazmine Ellis
Allen,TX
Summary
Experienced with performing accurate EKG tests and analyzing results for precise cardiac assessments. Utilizes patient-centered care and advanced EKG technology to support healthcare teams. Knowledge of maintaining equipment and ensuring compliance with medical standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Southwest Airlines
03.2016 - Current
- Assisted passengers experiencing medical emergency performing first aid, CPR and coordinating with on board and ground medical teams for timely care.
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Followed strict FAA and safety regulations reflecting precision and compliance similar to hospital and clinical protocols.
- Executed safety protocols and conducted pre-flight briefings to maintain compliance with regulations.
Customer Service Representative
Thompson Reuters
05.2015 - 03.2016
- Resolved customer inquiries efficiently using CRM systems to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained and mentored new representatives, fostering a knowledgeable and effective service team.
- Analyzed customer feedback data to identify trends, driving improvements in service quality.
Education
EKG Technician
Collin County Community College
Plano, TX12-2025
LV Berkner High School
Richardson, TXSkills
- Strong work ethic
- Attention to detail
- First aid
- CPR certified
- Lead placement
- Electrocardiogram interpretation
- Certified EKG technician
Certification
- CET - EKG Technician
- First Aid/CPR Certified
Timeline
Flight Attendant
Southwest Airlines
03.2016 - Current
Customer Service Representative
Thompson Reuters
05.2015 - 03.2016
EKG Technician
Collin County Community College
LV Berkner High School