Hyejin Yi
Flight Attendant
Henderson,NV
Summary
Proactive and dedicated, with a proven track record at Southwest Airlines, I excel in emergency situations management and delivering exceptional customer service. Skilled in FAA regulations and interpersonal communications, I enhance passenger safety and satisfaction. My adaptability and leadership qualities have significantly improved in-flight experiences, embodying reliability and a strong work ethic.
Work History
Flight Attendant
Southwest Airlines
11.2009 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Managed emergency medical situations with composure and competence while adhering to protocols.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
English Language Tutor
Self Employed Services
11.1992 - 02.1999
- Delivered instruction in language arts encompassing reading, grammar, composition, and literature, working with teachers in other subjects to integrate skills across curriculum.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness, or social hurdles.
- Developed tailored lesson plans to meet the diverse needs and learning styles of individual students.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Assisted students in improving pronunciation, grammar, and vocabulary usage through targeted exercises and practice sessions.
Education
Bachelor’s - German Language And Literature, English Language
Skills
- Strong work ethic
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Professional appearance
- Verbal and written communication
- Public speaking
- Emergency procedures
- Cultural awareness
- Leadership qualities
- Interpersonal communications
- Emergency situations management
- Problem-solving
- FAA regulations
- Company policy adherence
- Conflict resolution
- Multilingual skills
- Calm under pressure
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
- Strong work ethic
Languages
Korean
Native or Bilingual
Japanese
Elementary
Timeline
Flight Attendant - Southwest Airlines
11.2009 - Current
English Language Tutor - Self Employed Services
11.1992 - 02.1999
Hanguk University of Foreign Studies - Bachelor’s , German Language And Literature, English Language
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