Evelyn Solis
Del Valle
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Texas Auto Center
Austin, TX
01.2022 - Current
- Managed incoming phone calls to assist customers in resolving car issues.
- Input invoices for weekly payments and code papers daily. Assisted with processing invoices to facilitate timely weekly payments.
- Facilitated weekly GPS checks to ensure vehicles were equipped prior to sale.
- Ensured timely upload of all invoices into customer files to maintain accurate vehicle service records.
Receptionist
Furniture Mall of Texas
Austin, TX
01.2019 - 11.2021
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Maintained front desk area, creating welcoming environment for customers and visitors.
- Facilitated inventory management by contacting customers to schedule furniture deliveries.
- Supported sales teams in enhancing customer transactions through efficient check-out assistance and payment solutions.
Cashier
Chick-fil-A
Austin, TX
01.2017 - 12.2019
- Processed customer transactions efficiently using POS system.
- Provided exceptional customer service to enhance guest experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new cashiers on operational procedures and software.
Childcare Assistant Teacher
First Class Child Development Center
Austin, TX
04.2015 - 04.2016
- Assisted in developing and implementing 2 years old's curriculum activities.
- Facilitated daily classroom management, ensuring a safe and engaging environment for children.
- Collaborated with lead teachers to assess children's developmental progress and adapt learning strategies.
- Mentored new staff in classroom procedures and child engagement techniques.
Education
High School Diploma -
PennFoster Highschool (Homeschool)
Nashville, TN09-2014
Skills
- Call center experience
- Customer relations
- Call center operations
- Account updates
- Payment processing
- Follow-up calls
- Paperwork processing
- Customer service
- Money handling
- Team collaboration
- Dedication to job performance
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Customer Service Advisor
Texas Auto Center
01.2022 - Current
Receptionist
Furniture Mall of Texas
01.2019 - 11.2021
Cashier
Chick-fil-A
01.2017 - 12.2019
Childcare Assistant Teacher
First Class Child Development Center
04.2015 - 04.2016
High School Diploma -
PennFoster Highschool (Homeschool)