Evelyn Suttles

Jcpennys

10.1997 - 01.2017

Improved customer satisfaction by addressing and resolving issues promptly and professionally.
Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
Led regular customer service meetings to review progress identify challenges and provide feedback.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
preformed opening and closing for the store.
maintained cash room by receiving incoming and outgoing money drops.
set up registers and til for each department.
maintain sets and floor layouts.
processed incoming catalog orders
scanned and processed return items

Summary