Evelyn Tenorio
Santa Ana,CA
Summary
Versatile and results-driven professional with a proven track record at Glidewell Dental Laboratories, adept in customer service and food preparation expertise. Excelled in roles requiring attention to detail and exceptional multitasking abilities. Enhanced team performance and customer satisfaction through effective mentoring and process improvements.
Overview
3
3
years of professional experience
Work History
Casting Technician
Glidewell Dental Laboratories
05.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- manufacturing where metal parts are essential. ensuring that the final castings are of high quality, free from defects, and fit for purpose.
- involves preparing molds, melting metal, and pouring it into molds to form the desired shape
Receptionist
Ashe Society
11.2022 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Shift Manager
Del Taco
03.2022 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
Kitchen Associate
Amazon Fresh
11.2021 - 03.2023
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Completed tasks efficiently under time constraints during peak service hours while maintaining quality standards demanded by the establishment.
- Maintained open communication with front-of-house staff regarding special requests or dietary restrictions from guests, ensuring accurate order fulfillment.
- Ensured proper storage of perishable items at appropriate temperatures to preserve freshness and prevent spoilage.
Education
No Degree - Engineering
Santa Ana College
Santa Ana, CAHigh School Diploma -
Foothill High School
Tustin, CA05-2018
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Cash handling
- Employee training
- Accurate money handling
- Energetic and enthusiastic
- Mentoring and coaching
- Organization skills
- Telephone skills
- Customer/Client relations
- Verbal and written communication
- Greeting and seating clients
- Mail handling
- Documentation and reporting
- Ingredient knowledge
- Knife handling skills
- Workstation maintenance
- Food preparation expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Casting Technician
Glidewell Dental Laboratories
05.2024 - Current
Receptionist
Ashe Society
11.2022 - 10.2024
Shift Manager
Del Taco
03.2022 - 09.2024
Kitchen Associate
Amazon Fresh
11.2021 - 03.2023
No Degree - Engineering
Santa Ana College
High School Diploma -
Foothill High School
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