Dedicated and detail-oriented professional with over 6 years of experience in customer service and healthcare support. Adept in fast-paced environments, multitasking, and collaborating with others to ensure quality service for everyone.
Overview
7
7
years of professional experience
Work History
Casting Technician
UnityPoint Clinic
Des Moines, IA
08.2022 - Current
Provided one-on-one care to pediatric patients.
Applied and removed casts.
Cleaned therapy equipment following each appointment to achieve sanitary regulations.
Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
Performed clerical duties such as answering phones, ordering supplies and maintaining inventory logs.
Shift Leader
Dairy Queen
Windsor Heights, IA
08.2018 - Current
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Facilitated training sessions for new employees on company policies and procedures.
Adhered to all health code regulations while preparing food items for customers.
Handled emergency situations with composure and in accordance with company guidelines.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Education
Bachelor of Science - Elementary Education
Iowa State University
Ames, IA
05-2027
Skills
Orientating and training
Money handling
Employee Supervision
Scheduling and planning
Closing oversight
Time management
Problem-solving
Dependable and responsible
Organizational skills
Attention to detail
Timeline
Casting Technician
UnityPoint Clinic
08.2022 - Current
Shift Leader
Dairy Queen
08.2018 - Current
Bachelor of Science - Elementary Education
Iowa State University
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