Evelyn Valverde
Brooklyn,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.
Overview
10
10
years of professional experience
Work History
Pathology Assistant
Lenox Hill Hospital
New York, NY
01.2023 - Current
- Accurately register patient demographics into laboratory information system (LIS)
- Effectively handle a high-volume multi-phone line system to resolve clinical inquiries and concerns courteously and compassionately
- Provide proactive and problem-solving customer support to physicians, nurses and patients, addressing concerns and enhancing an uninterrupted workflow
- Review data for accuracy and identify discrepancies upon receipt of specimens, ensuring proper and efficient handling
- Process clinical orders requested by providers using EMR Systems (Cerner Millennium)
- Transfer calls to other departments within the facility and escalate unresolved patient and physician requests
- Collaborate with laboratory technologists to troubleshoot specimen issues, increasing productivity by 50%
- Maintain patient confidentiality and comply with HIPAA regulations
Laboratory Assistant
Kingsbrook Jewish Medical Center
Brooklyn, NY
07.2019 - 06.2022
- Accurately processed requisition forms and registered patients’ demographic information using EMR Systems (Epic) and reduced error by 80%
- Answered telephone calls to provide information and answer questions, ensuring an uninterrupted workflow
- Provided exceptional customer service in person and over the phone to resolve clinical inquiries and concerns
- Decontaminated work station and equipment, contributing to a safe and efficient laboratory environment
Unit Secretary
Kingsbrook Jewish Medical Center
Brooklyn, NY
06.2017 - 07.2019
- Answered telephone calls, nurse call system and communicated messages to appropriate staff
- Successfully processed admissions, discharges and transfers using clinicians view and tele-tracking software
- Provided extensive customer service and responded to the needs of visitors, physicians, and patients respectfully and sympathetically
- Notified service departments of needed repairs and maintenance and followed up on service requests
- Maintained patient records, managed inventory and supplies on a weekly basis
Administrative Office Support
Law Office of Pasqual R. Valencia, Esq
Queens, NY
06.2015 - 05.2017
- Performed administrative functions, Screened and prioritized incoming calls, took accurate messages and transferred calls to attorney
- Accurately processed over 100+ clients weekly into law firms’ management software
- Maintained office files, records and used word processing to monitor data for accuracy
- Maintained strict confidentiality of all client information
Education
Associates in Applied Science degree (A. A. S.) - Accounting
Borough of Manhattan Community College (CUNY)
New York, NY12.2015
Skills
- Microsoft Office Suite
- Electronic medical record ( EMR)
- Epic Software
- Cerner Millennium
- Clinical data management
- Bingual communications
- Multi-line phone system
- Multi-tasking ability
- Customer service
- Problem-solving
- Data Entry
- Inventory management
- Data management
- Word processing
- Effective communication skills
- Healthcare management
- Time management proficiency
- Medical terminology
- Healthcare regulations
- Patient privacy laws
- HIPAA
- Maintaining confidentiality
- Exceptional communication
- Maintaining records
- Data entry skills
- Excellent phone demeanor
- Workflow optimization
- Teamwork and collaboration
- Computer proficiency
- Records management
- Filing and data archiving
Timeline
Pathology Assistant
Lenox Hill Hospital
01.2023 - Current
Laboratory Assistant
Kingsbrook Jewish Medical Center
07.2019 - 06.2022
Unit Secretary
Kingsbrook Jewish Medical Center
06.2017 - 07.2019
Administrative Office Support
Law Office of Pasqual R. Valencia, Esq
06.2015 - 05.2017
Associates in Applied Science degree (A. A. S.) - Accounting
Borough of Manhattan Community College (CUNY)