EVELYN VANESSA LAZO FUENTES
The Colony
Summary
Accomplished and energetic assistant manager with a solid history of achievement in management. Motivated leader with strong organizational and prioritization abilities.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Fedex Office
Richardson
10.2024 - Current
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Trained new staff on customer service protocols and company policies.
- Resolved customer complaints through effective communication and problem-solving.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided product information and recommendations to enhance customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collaborated with team members to improve service delivery processes.
- Facilitated team meetings to enhance communication and collaboration among members.
- Collaborated with management to identify workflow improvements and implement solutions.
- Monitored team dynamics to address conflicts and maintain a positive environment.
- Evaluated individual performance and provided constructive feedback for growth.
- Mentored new team members to ensure smooth onboarding and integration.
- Developed training programs to improve team skills and performance standards.
- Implemented best practices in coaching techniques to maximize team effectiveness.
- Contributed to process improvement discussions for enhanced team performance.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Participated in regular meetings to discuss project updates and team dynamics.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Communicated effectively to resolve conflicts within the team environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated with team members to achieve daily operational goals.
- Monitored inventory levels and coordinated supply orders with vendors.
- Assisted in training new staff on company procedures and best practices.
- Completed day-to-day duties accurately and efficiently.
- Supported workflow organization by managing shared resources efficiently.
- Maintained accurate records of team activity and performance metrics.
- Documented team activities and maintained records for compliance purposes.
- Assisted with onboarding new employees by providing orientation materials and resources.
- Coordinated with cross-functional teams to align objectives and project goals.
- Assessed player abilities and assigned positions according to individual strengths.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Packed finished products and prepared for shipment.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Completed team production and productivity level reports for management
- Assisted in organizing district-wide inventory checks.
- Assisted with onboarding new employees by providing orientation materials and resources.
- Packed finished products and prepared for shipment.
- Determined work assignments and assembly procedures to maximize efficiency and productivity.
- Completed team production and productivity level reports for management
- Assisted in organizing district-wide inventory checks.
Inventory Assistant
The Apparel Group Limited
The Colony
06.2016 - 12.2016
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Receive and count stock items, and record data manually or using computer.
- Verified inventory computations against physical counts, investigating discrepancies and adjusting errors to ensure accuracy.
- Store items in designated locations for easy access. in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Drive trucks for timely delivery of inventory to locations. in order to pick up incoming stock or to deliver parts to designated locations.
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Clean tools and equipment to ensure proper functioning. and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures, and goods utilized to support inventory management.
- Keep records on the use and/or damage of stock or stock handling equipment.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Determine sequence and release of back orders according to stock availability.
- Dispose of damaged or defective items, or return them to vendors.
- Prepare products, supplies, equipment, or other items for use by adjusting, repairing or assembling them as necessary.
- Dispose of obsolete stock to keep inventory current. damaged or defective items, or return them to vendors.
- Recommended disposal of excess, defective, or obsolete stock to optimize inventory levels.
Assistant Manager
Golden Corral
Irving
01.2013 - 08.2015
- Greet and seat guests while highlighting bakery, cold choices, and main food area offerings.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Supervise and participate in kitchen and dining area cleaning activities.
- Resolve customer complaints regarding food service.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Compile and balance cash receipts at the end of the day or shift.
- Organized party reservations to enhance customer experience and streamline service. and take reservations.
- Maintained accurate records of inventory levels to support efficient kitchen operations. of food, equipment, smallware, and soft drinks, and reported shortages to designated personnel.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Estimate ingredients and supplies required to prepare a recipe.
- Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
- Recommend measures to improve work procedures and enhance worker performance, contributing to better service quality and improved job safety.
Education
High School Diploma -
W. T. White High School
Dallas, TXSkills
- Administration and Management
- Customer and Personal Service
- Team leadership
- Time Management
- Critical Thinking
- Complex Problem Solving
- Computers
- Active Learning
Timeline
Assistant Manager
Fedex Office
10.2024 - Current
Inventory Assistant
The Apparel Group Limited
06.2016 - 12.2016
Assistant Manager
Golden Corral
01.2013 - 08.2015
High School Diploma -
W. T. White High School