Evelyn Vela
San Benito
Summary
Dynamic and dedicated professional with experience as a Youth Care Worker at South West Key, skilled in youth supervision and behavior management. Successfully organized engaging outdoor events and educational plans, fostering creative expression and life skills in children. Proven ability to enhance customer satisfaction as an Assistant Manager at Xoom through effective complaint resolution and operational oversight.
Overview
6
6
years of professional experience
Work History
Youth Care Worker
South West Key
04.2021 - Current
- Supporting meal times for children.
- Maintained a sanitized and secure workspace.
- Facilitated instruction for children aged 2 to 4 years.
- Organized and managed children’s participation in outdoor events.
- Aid in the preparation of monthly educational plans.
- Supported planning for celebrations and special events.
Respite Provider
Texas Behavioral Health
04.2019 - 01.2024
- Assisted clients with daily living activities, promoting independence and quality of life.
- Transported clients to appointments or outings as necessary, promoting socialization and integration within their communities.
- Partnered closely with other respite providers to ensure continuity of care and seamless transitions between caregiving teams.
- Supported clients through challenging moments by utilizing active listening skills coupled with empathy and understanding during times of distress or frustration.
- Maintained detailed records of client interactions, monitoring changes in behavior or medical conditions over time.
Assistant Manager
Xoom
03.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Los Fresnos High School
Los Fresnos, TX2014
Skills
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Self-care techniques
- Recreational activities
- Mandated reporting
- Creative expression
- Boundaries establishment
- Life skills teaching
- Records management
Languages
Spanish
Native or Bilingual
Timeline
Youth Care Worker
South West Key
04.2021 - Current
Respite Provider
Texas Behavioral Health
04.2019 - 01.2024
Assistant Manager
Xoom
03.2019 - 04.2021
Los Fresnos High School
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